Critical Environment Technician

Overview
As a Critical Environment CMMS Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, ensuring a safe work environment, having a hands-on understanding of how critical equipment works, performing various types of maintenance and repairs, responding to onsite incidents, monitor equipment performance and operations. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
As a Critical Environments CMMS Technician, you will play a pivotal role in maintaining the operational integrity of Microsoft’s data centers by managing and executing work orders through the Computerized Maintenance Management System (CMMS). You will ensure that all preventive, corrective, and break-fix maintenance activities are accurately tracked, scheduled, and completed in alignment with compliance standards and operational protocols. Responsibilities: - Create, assign, and close work orders (WO) in CMMS for Break-Fix (BF), Incident (INC), Move/Mod (MM), and Preventive Maintenance (PM) tasks. - Navigate CMMS via DC Central, manage labor entries, equipment groups, and generate reports on technician hours and equipment history. - Collaborate with planners and schedulers to build and maintain accurate maintenance plans, ensuring alignment with CE standards and scope items. - Ensure all documentation (MOPs, SOPs, EOPs) is prepared and linked appropriately in CMMS. Record WO numbers in procedures and send notifications via DC Dashboard. - Work closely with CE teams across shifts to complete rounds, assign shifts to WOs, and manage resource allocation effectively. - Assist in the migration from legacy systems (e.g., Web TMA) to CMMS, including cleanup of work orders and reassignment to specific equipment. - Track calibration schedules and link documentation via SharePoint. Maintain equipment grouping and tagging for accurate WO assignment. - Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements. - Embody our culture and values

Qualifications
Required Qualifications: - High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) - OR equivalent experience. - Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field. While not required, we also look for the following Preferred Qualifications: - Experience in data center operations or critical environments, preferably within CO+I. - Proficiency in CMMS platforms and understanding of work order lifecycle. - Familiarity with CE systems: electrical, mechanical, HVAC, controls, and generators. - Strong documentation and communication skills. - Experience with vendor coordination and incident response. - High School Diploma, technical trade certification (Electrician, HVAC technician, Marine Engineer), or equivalent AND 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. - Proficient in written and oral English communication. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.