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Customer Relationship Executive

Posted on June 18, 2025

  • Full Time

Customer Relationship Executive

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Primary Responsibilities

Complaints Management

o Collects customer feedback

o Plans corrective action with CRM

Complaints Management

o One point of contact for customer complaints by receiving customer complaints

o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)

o Ensure resolution of customer complaints within defined SLA

o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

Lost Case Analysis

o Call lost/drop out customers and understand reason for closure

o Frame action plan with Service Manager, Workshop Manager and CRM

o Update Customer email IDs from email bounce report

Recruitment profile

Educational Qualifications: Diploma / Graduate / extensive technical experience

Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail

Minimum experience: 1 years preferably in Auto/customer relationship roles

Profile: Strong focus on Customer Experience Management

Passions/ Interests: NA

Competencies:

o Customer Relationship Management

o Analytical Skills

o Technical Knowledge - Service

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

  • total work: 1 year (Preferred)

Work Location: In person


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