Find Your Next Job
Customer Relationship Executive
Posted on June 18, 2025
- Pathanamthitta, India
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Primary Responsibilities
●Complaints Management
o Collects customer feedback
o Plans corrective action with CRM
● Complaints Management
o One point of contact for customer complaints by receiving customer complaints
o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints within defined SLA
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
● Lost Case Analysis
o Call lost/drop out customers and understand reason for closure
o Frame action plan with Service Manager, Workshop Manager and CRM
o Update Customer email IDs from email bounce report
Recruitment profile
● Educational Qualifications: Diploma / Graduate / extensive technical experience
● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail
● Minimum experience: 1 years preferably in Auto/customer relationship roles
● Profile: Strong focus on Customer Experience Management
● Passions/ Interests: NA
● Competencies:
o Customer Relationship Management
o Analytical Skills
o Technical Knowledge - Service
Job Type: Full-time
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Associate Account Director
Job Overview Provides the key client relationship to a major client or clients through relationship…
Full Time | New providence, United States of America
Apply 20 hours, 10 minutes ago
Growth Account Executive (Greek Market)
About Revolut People deserve more from their money. More visibility, more control, and more freedom…
Full Time | Remote, Ireland
Apply 1 day, 17 hours ago
BIBHASH DISTRIBUTORS PVT LTD
Junior Sales Executive
Job Title: Junior Sales ExecutiveLocation: Jawa Yezdi Showroom, BB Ganj, NH-28, Muzaffarpur, BiharJ…
Full Time | Muzaffarpur, India
Apply 1 day, 17 hours ago
Consultant, Account Advisory
Ireland - Dublin ; Ireland - Remote; Remote (Switzerland); United Kingdom - London; Italy - Remote;…
Full Time | Dublin, Ireland
Apply 2 days, 17 hours ago
Revolution Doors & Windows LTD
Sales Executive - Windows & Doors
Are you passionate about creating beautiful living spaces? Do you have a knack for understanding cu…
Full Time | The downs, Ireland
Apply 2 days, 17 hours ago
Emea South Strategic Advisor, Customer Health Assurance - Ceg
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer…
Full Time | Issy-les-moulineaux, France
Apply 2 days, 17 hours ago
Territory Business Executive
Summary The Sales Representative is a leading driver of our customer interactions and sales perform…
Full Time | Tn, India
Apply 2 days, 17 hours ago
Godrik
Customer Relationship Executive
Godrik by Amisha Singh Dyma is a premium spiritual consultancy offering services such as astrology …
Full Time | Hr, India
Apply 2 days, 17 hours ago