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Eminent Edu Skills

Customer Relationship Executive

Posted on July 9, 2025

Pathanamthitta, India
0 - 0 USD (yearly)

Full Time

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Job Responsibilities

1. Making Outbound Calls

Call potential or existing customers to inform them about products or services.
Follow a prepared script or talking points for consistent messaging.

2. Receiving Inbound Calls

Answer queries from customers regarding products, services, or orders.
Provide accurate information and resolve issues efficiently.

3. Lead Generation

Collect and maintain a database of leads.
Qualify leads based on set criteria and forward them to the sales team.

4. Customer Follow-Up

Follow up on previous interactions or inquiries.
Send reminders or updates regarding product/service offerings.

5. Handling Customer Queries and Complaints

Address customer concerns and escalate unresolved issues to the appropriate department.
Maintain a calm, professional tone under pressure.

6. Achieving Targets

Meet daily, weekly, or monthly call and conversion targets set by the company.
Continuously improve performance based on feedback and training.

7. Promoting Products or Services

Highlight the benefits of offerings and persuade customers to purchase or take the next step.
Upsell or cross-sell where applicable.

8. Maintaining Professionalism

Follow call center standards and ethical sales practices.
Uphold the company’s reputation through respectful and courteous communication.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Supplemental Pay:

Commission pay
Performance bonus

Work Location: In person

Application Deadline: 31/07/2025

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