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Customer Relationship Executive
Posted on July 9, 2025
- Pathanamthitta, India
- 0 - 0 USD (yearly)
- Full Time
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Job Responsibilities
1. Making Outbound Calls
- Call potential or existing customers to inform them about products or services.
- Follow a prepared script or talking points for consistent messaging.
2. Receiving Inbound Calls
- Answer queries from customers regarding products, services, or orders.
- Provide accurate information and resolve issues efficiently.
3. Lead Generation
- Collect and maintain a database of leads.
- Qualify leads based on set criteria and forward them to the sales team.
4. Customer Follow-Up
- Follow up on previous interactions or inquiries.
- Send reminders or updates regarding product/service offerings.
5. Handling Customer Queries and Complaints
- Address customer concerns and escalate unresolved issues to the appropriate department.
- Maintain a calm, professional tone under pressure.
6. Achieving Targets
- Meet daily, weekly, or monthly call and conversion targets set by the company.
- Continuously improve performance based on feedback and training.
7. Promoting Products or Services
- Highlight the benefits of offerings and persuade customers to purchase or take the next step.
- Upsell or cross-sell where applicable.
8. Maintaining Professionalism
- Follow call center standards and ethical sales practices.
- Uphold the company’s reputation through respectful and courteous communication.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
Application Deadline: 31/07/2025
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