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Customer Relationship Executive

Posted on July 9, 2025

  • Full Time

Customer Relationship Executive

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Job Responsibilities

1. Making Outbound Calls

  • Call potential or existing customers to inform them about products or services.
  • Follow a prepared script or talking points for consistent messaging.

2. Receiving Inbound Calls

  • Answer queries from customers regarding products, services, or orders.
  • Provide accurate information and resolve issues efficiently.

3. Lead Generation

  • Collect and maintain a database of leads.
  • Qualify leads based on set criteria and forward them to the sales team.

4. Customer Follow-Up

  • Follow up on previous interactions or inquiries.
  • Send reminders or updates regarding product/service offerings.

5. Handling Customer Queries and Complaints

  • Address customer concerns and escalate unresolved issues to the appropriate department.
  • Maintain a calm, professional tone under pressure.

6. Achieving Targets

  • Meet daily, weekly, or monthly call and conversion targets set by the company.
  • Continuously improve performance based on feedback and training.

7. Promoting Products or Services

  • Highlight the benefits of offerings and persuade customers to purchase or take the next step.
  • Upsell or cross-sell where applicable.

8. Maintaining Professionalism

  • Follow call center standards and ethical sales practices.
  • Uphold the company’s reputation through respectful and courteous communication.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Supplemental Pay:

  • Commission pay
  • Performance bonus

Work Location: In person

Application Deadline: 31/07/2025


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