Customer Relationship Executive

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We are looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing product/service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone (involves cold calling also), email, live chat, or social media in a timely and professional manner
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution
• Maintain accurate records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Escalate unresolved issues to the appropriate internal teams
• Provide feedback on the efficiency of the customer service process
• Stay up to date on product knowledge and company offerings

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Preferred Qualifications:

• Experience in Customer Handling
• Proficiency in spoken English is an advantage
• Knowledge of Computer, MS Office and Google Sheet

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person