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Customer Relationship Executive

Posted on Aug. 1, 2025

  • Rj, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Relationship Executive

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We are looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing product/service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone (involves cold calling also), email, live chat, or social media in a timely and professional manner
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution
  • Maintain accurate records of customer interactions, transactions, comments, and complaints
  • Follow communication procedures, guidelines, and policies
  • Escalate unresolved issues to the appropriate internal teams
  • Provide feedback on the efficiency of the customer service process
  • Stay up to date on product knowledge and company offerings

Requirements:

  • High school diploma or equivalent (Bachelor’s degree preferred)
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Preferred Qualifications:

  • Experience in Customer Handling
  • Proficiency in spoken English is an advantage
  • Knowledge of Computer, MS Office and Google Sheet

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person


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