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Customer Relationship Executive
Posted on Aug. 1, 2025
- Rj, India
- 0 - 0 USD (yearly)
- Full Time
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We are looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing product/service information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone (involves cold calling also), email, live chat, or social media in a timely and professional manner
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution
- Maintain accurate records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- Escalate unresolved issues to the appropriate internal teams
- Provide feedback on the efficiency of the customer service process
- Stay up to date on product knowledge and company offerings
Requirements:
- High school diploma or equivalent (Bachelor’s degree preferred)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Preferred Qualifications:
- Experience in Customer Handling
- Proficiency in spoken English is an advantage
- Knowledge of Computer, MS Office and Google Sheet
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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