Customer Service Advisor

Dublin Express is currently hiring Full Time Customer Service Advisors to work onsite at Dublin Airport — one of Europe’s busiest international transport hubs.

In this role, you’ll be the first point of contact for travellers arriving in or departing from Ireland. You'll be responsible for delivering clear information, resolving queries, and ensuring a smooth experience for those using our services. Whether it’s a visitor’s first time in Dublin or a frequent traveller, you’ll represent Dublin Express with confidence, efficiency, and professionalism.

Location: Dublin Airport, working outside Terminal 1 and 2

Shift Pattern:
Alternating shifts (Monday–Sunday)

• 07:00 – 15:30
• 08:00 – 16:30
• 10:00 – 18:00
• 16:00 – 00:30

Flexible availability including weekends and bank holidays

Please note: We are currently unable to offer visa sponsorship for this position.

What you’ll do…

• Act as the first point of contact for all customers, providing clear and accurate information
• Sell tickets and travel products using our hand held systems, accepting both cash and card payments
• Assist customers during service changes or delays by offering alternative travel options
• Handle luggage and assist with coach boarding
• Maintain high safety and operational standards across the station
• Communicate with team members and drivers to ensure smooth day-to-day running of services

What we’re looking for …

• Strong communication skills with a clear, direct approach
• Previous experience in a front-line or fast-paced customer-facing role
• Previous experience cash handling
• Confidence working independently and making decisions on the spot
• Good stamina and overall fitness, working outdoors for extended periods
• A practical, solution-focused mindset with a strong sense of responsibility

What we’ll offer you...

• 23 days annual leave + Bank Holidays
• Company pension after 6 months service
• Private online GP service
• Access to our Employee Assistance programme
• Employee discounts
• Free coach travel on the National Express Ireland network
• Opportunities for career progression within the business

This role is ideal for individuals who enjoy fast-moving environments, take pride in representing a professional brand, and can deliver reliable service to people from around the world.

We may close applications early if we receive a high volume of interest, so don’t delay – apply today!

Things to Note...

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.