Customer Service And Bookings Officer

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Introduction:
About the Role

As a Customer Service and Bookings Officer, you’ll play a vital role in supporting individuals to live with independence, dignity, and choice. You’ll be the friendly and knowledgeable first point of contact for people accessing transport services, providing advice, taking bookings, and ensuring each interaction is respectful, calm, and person-centred.

This role supports individuals accessing a range of transport services, including the Commonwealth Home Support Program (CHSP), Community Assistance and Temporary Supports (CATS), NDIS Transport, and fee-for-service transport. Your work will directly enable people to attend appointments, stay connected, and live well in their community.

Key Responsibilities

• Provide advice and information about CRCS transport services and eligibility
• Take and manage transport bookings
• Deliver high-quality phone-based customer service
• Support scheduling and coordination with the logistics team
• Complete administrative tasks accurately and on time
• Promote a person-centred approach that supports each individual’s goals, choices, and independence.

About You

To be successful in this role, you will have:

• A strong commitment to the CRCS vision, purpose, and values, including care, respect, honesty, optimism, and resilience
• Excellent communication and interpersonal skills with a warm phone manner
• Experience in administration and/or customer service
• Ability to work calmly and flexibly in a busy environment
• Strong time management and attention to detail
• Willingness to learn and use booking and program software.

Desirable (but not essential):

• Working towards or holding a Certificate IV in Individual Support (Ageing) or equivalent
• Understanding of CATS and NDIS Transport access and eligibility requirements.

If you’re passionate about supporting people, enjoy customer service, and want to make a meaningful difference in your community, we’d love to hear from you.

CRCS is committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, we require all employees to undergo relevant screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks and National Police Checks.

We are a supportive and inclusive workplace with excellent conditions, including:

Discounted early education and care program services
15 days personal leave (pro rata) and 17.5% annual leave loading
Access to salary packaging up to $15,900 (increase your take home pay!)
Up to 3 additional leave days between Christmas and New Year
Commitment to supporting your professional development.
Access to our Employee Assistance Program.

Diversity

We encourage applications from all backgrounds. These include, but are not limited to:

Aboriginal and Torres Strait Islander people
LGBTIQ+
Those from culturally and linguistically diverse backgrounds
Carers
Mature age people
People with lived experience of disability.

About CRCS

Our organisation offers a diverse range of service offerings designed to support parents, caregivers, and education services in nurturing, supporting, and raising healthy, vibrant, and happy children and young people. The services provided include parent/carer education, support groups, early education support, targeted interventions for families and children, evidence-based therapeutic programs, and supported/targeted playgroups. Our employees will work collaboratively as a team to deliver tailored services across these programs, ensuring the best outcomes for all involved.

To apply:
Please click the apply button and submit your resume and a short paragraph telling us why you are the most ideal candidate for this role. We would love to hear from you!

If you'd like to discuss the role, please do not hesitate to contact Kathryn Priol at Kathryn.Priol@crcs.com.au.

Kindly note that applications received via email may not be accepted. Please use the link to complete the application.