Customer Service And Counter Sales

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Dick’s Lumber in Burnaby is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales who is Fluent in English & Mandarin

ACCOUNTABILITIES:

• Offer exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
• Use strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
• Assist customers by offering advice and information on different products.
• Perform multiple transactions at once.
• Present a professional sales image to the customer at all times.
• Provide assistance and follows up with customer inquiries in a timely manner.
• Perform other job-related duties as required (such as stocking shelves, housekeeping etc)

QUALIFICATIONS:

• Effective selling and relationship building skills.
• Ability to grow and develop contractor business by participating in store initiatives.
• Fluent in English and Punjabi or Hindi with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.
• Detail oriented with strong organizational skills.
• Professional, courteous and punctual with a focus on customer service.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.
• Manual dexterity and the ability to lift up to 25kgs.
• Must have a positive attitude and be a team player.
• Basic and current knowledge of the building code would be an asset.
• Experience and knowledge in this or a related industry is an asset.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Experience:

• sales: 1 year (required)
• Customer service: 1 year (required)

Language:

• Punjabi or Hindi (required)

Work Location: In person