Customer Service And Warehouse Agent

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Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is currently seeking a Customer Service & Warehouse Agent in Winnipeg!

Job descriptions

Customer service & Warehouse Agent is responsible of managing incoming and outgoing goods and processing customer orders.

Working Conditions:

Schedule: Monday to Friday, 40 hours per week, 8:00 AM to 5:00 PM, On-site

Status: Permanent, full-time

Benefits: Group insurance, RRSP program

Main tasks and responsibilities:

Inbounds and outbounds management (+/- 30% of time)

• Prepare goods in the warehouse for customer orders
• Receive goods from suppliers
• Receive goods from our manufacturing headquarters
• Properly organize and stock received goods in the rackings and track inventory according to procedures
• Replenish shelves and place products in the warehouse and in the front-store (Adstore)

Customer service (+/- 30% of time)

• Respond to incoming calls and emails from customers
• Handle customer requests and follow up when needed
• Greet customers at the door and help them with their request and needs
• Make changes to orders if necessary
• Receive and enter orders in our ERP system (Microsoft D365)
• Verify the accuracy of products, quantities, and prices
• Register and approve orders originating from our B2B e-commerce platform
• Verify transport and delivery modalities
• Contact carriers who deliver the goods
• Complete documentation for carriers
• Confirm customer orders
• Create quotes according to customer needs
• Process the return of goods when necessary
• Receive payments
• Participate in the continuous improvement of customer service practices

Customer prospects (+/- 40% of time)

• Calling contacts (contractors, architects, initiators) related to construction projects in our database to present our company, our products and our services;
• Send follow-up emails to contacts following calls;
• Find new construction projects in our database;
• Update the status of construction projects in our CRM (Salesforce);
• Assign tasks to technical representatives in Salesforce if a contacted prospect is qualified
• Follow up with technical representatives to see if assigned leads are converted to customers;
• Prospecting calls to potential clients;
• Collaborate with the marketing team to achieve sales strategy goals
• Attend technical webinars given by our sales team to architects

Requirements:

• Have relevant sales or customer service experience
• Have worked for a manufacturing company (a strong asset)
• Excellent verbal and written communication skills
• Possess or be willing to obtain a valid forklift operator's license
• Proficiency in the Office suite (Excel, Word, etc.)
• Knowledge of Microsoft D365 ( a strong asset)
• Knowledge of SalesForce CRM (asset)
• Ability to work physically for several hours

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• RRSP match

Work Location: In person