Customer Service Coordinator

We're looking for the next great addition to Team Axiom as CUSTOMER SERVICE COORDINATOR for the Province of Alberta, based in Calgary. If you're an enthusiastic team player with a “can do” attitude, where the customer comes first, and looking to grow and advance in your career then contact us for a full job description and interview.

AXIOM is serious about growing across North America, and your accountability & hard work will be key to this.

Role Overview

The role of the CUSTOMER SERVICE COORDINATOR is to work alongside the Sales and Operations teams supporting in administrative work in the sales process and maintain regular outreach communication with new and existing customers. This person is responsible for working with prospects and existing customers of Axiom Surface Protection, and satisfying customer’s needs, while maintaining gross profit margins. It is the responsibility of the Customer Service Coordinator to nurture and further develop relationships with existing Axiom customers as determined by the Account Managers, recognizing that providing expedient quality service is crucial to successfully serving our current and future clients. Process all customer sales orders for the sales team and assist the Key Account Managers with tasks such as sample requests, tracking orders, completing quotes, answering the phone, and resolving issues and complaints from customers including returns and exchange of products.

This is an onsite position, all typical communication with team members and clients will be via Phone, Email, LinkedIn, and SMS text messaging.

Primary Responsibilities

• First in line to answer company phones during working hours and support or direct calls as required
• Monitor and Process general Sales email address
• Website Order processing
• Process all orders company wide from the key account managers involves phone calls, texts, emails, and other forms of contact as required
• Create customer quotes for the key account managers when required
• Check for Urgent Sample Requests and process
• Keep CRM system updated with all important customer interactions
• Provide general support to customers looking for order information, order tracking, etc.
• Track deliveries daily, update Order Tracking information and update customers with delays or important delivery information
• Print off and send/input all orders to the specific DC’s
• Work with DC’s to resolve any issues with orders (for example insufficient inventory for orders)
• Coordinate freight for shipments that from remote DC’s as required
• Resolve customer issues relating to product performance, installation mishaps, product returns or replacements
• Keep our customers happy – must be positive, upbeat, and thrive on accuracy and helping people
• Daily management of the Customer Samples program
• Responsible for reporting, maintaining and tracking ALL sales activity and recording in the company’s CRM system
• Develop, prepare and set up client presentations as directed

Competencies

• Enthusiastic team player
• Competent Listener
• Customer Centric
• Phone call professionalism
• Professional customer and team communication
• Service and quality orientation
• Negotiating & Problem Solving
• Accountability and Dependability
• Transparency and honesty
• Ethics and Integrity

We would like to thank all applicants for their interest however, only successful candidates will be contacted for an interview.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• What motivates you at work, other than the paycheque?
• Axiom Surface Protection should hire me for this position because....
• Provide an example of being involved in an enthusiastic team

Experience:

• Customer service: 3 years (required)

Work Location: In person

Expected start date: 2025-01-14