Customer Service Manager

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Description:
The Opportunity

Are you ready to step into a role where your leadership skills and industrial know-how truly shine? This is your chance to take the next step in your career—no hydraulics experience required.

As our Customer Service Manager, you’ll be at the heart of the action—leading a customer focused team, creating outstanding customer experiences, and making sure everything runs like clockwork. You’ll bring energy, precision, and people-focused leadership to a role that offers variety and the opportunity to make a difference for our customers.

If you’ve built your leadership skills in any industrial environment (think automotive, engineering, marine, construction), we want to hear from you. This could be the opportunity you’ve been waiting for!

Why join Hydraulink?

Don’t just take our word for it—our team says it best:

• Hydraulink values employees, we are not just a number
• Great culture (family) - supportive colleagues and working environment
• National brand - better than single independents
• Good career progression, Hydraulink promotes from within

What’s in it for you?

• Competitive salary package
• Access to a range of employee benefits
• Ongoing leadership development through our Leadership Programme
• A positive, energetic team culture
• Free on-site parking
• Full training and support to set you up for success
• Clear pathways for career progression

About You

You’re a natural leader who thrives on helping others succeed and delivering exceptional service every time. You’ll also bring:

• Proven leadership experience with the ability to motivate and develop a team
• Experience using Pronto
• Strong Excel and reporting skills
• A passion for creating outstanding customer experiences
• Great communication skills—you build strong relationships at all levels
• Hydraulics or hose and fittings knowledge is a bonus, but not essential

About Us:
At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific.

We have driven that service reach on a unique blend of company branches, franchisees and distributors. Hydraulink’s combined knowledge base can assist with anything from breakdowns to full installations.

We are building on over 80 years of success and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in.

Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-­employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process.

Check us out at www.hydraulink.com.au