Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Customer Service Representative Flat Finland

We are now looking for a new Customer Service Representative for our Flat business in Finland!

The role as a Customer Service Representative is part of a dedicated customer service team of 3 people located at the office in Vantaa. You will report directly to the Customer Service Manager Flat Nordic.

The tasks mainly consist of order management and ongoing customer contacts regarding additional sales, service and technical support to both existing and new customers.

Every week, the team handles more than 1000 calls and emails.

Your main tasks will be:

• Order management in SAP

• Quotation calculations

• Complaints management

• Service and technical support

• Additional sales

Here's what you bring to the table:

We believe you preferably have some experience from similar work in customer service, inside sales, order reception, technical support or similar. Having experience from building and larger construction companies, installation, or any kind of industrial environment is highly beneficial.

You are enjoying customer contacts and you have very good computer skills, being used to Google Suites or MS Office. Experience in the ERP-system SAP is a strong advantage.

You are service minded with a good ability to help the customers in guiding them to the best solution. You work orderly and structured, and you can quickly establish credibility and build strong working relationships.

You are resilient and comfortable operating in ambiguity since we are on a big transformation journey.

We also believe you have/are:

• Experience in working in an international company, nationally with a multi-site organization.

• In addition to fluent Finnish, you are proficient in English.

We also believe that you should embrace our core Values:

• EMPOWER each other and our teams

• Help us EVOLVE how we improve and win daily

• CONNECT us together and the world we serve

• INSPIRE each of us to do our best to get better every day

What you can expect

We are constantly working on becoming the leading product and service provider in its field of expertise. You become part of an exciting transformation process based on tradition, combining technical knowledge and strong brands with product and process innovation.

You will find excellent long term career development opportunities, a competitive salary and benefits package, as well as a continuous learning and development culture in a dynamic international environment.

For more information about us and the role please contact Ingvild Solheim Bobek, Talent Acquisition Manager BMI Nordic, at +46 733 667585. We apply a continuous selection and therefore welcome your application as soon as possible, however no later than September 21, 2025.

BMI Group

A roof is made up of more than its surface covering. It is the foundation to the community. BMI Group is privately owned and the largest manufacturer of flat and pitched roofing and waterproofing solutions throughout Europe with a significant presence in parts of Asia and Africa, headquartered in London/U.K.

Innovative systems and ideas are backed by decades of expertise. The company supplies complete systems to provide fully integrated solutions for any roofing project. With our roofing systems we can ensure a complete solution for every type of construction.They can help reduce air pollution, cut CO2 emissions and improve energy efficiency.

At BMI Group, we want to make a difference for our customers. We understand what value diverse staff brings, we enjoy it, we support it wherever we can and grow our teams to be diverse. For the benefit of our people, our clients and the community we live in. We are proud to be an equal opportunity workplace and are an affirmative action employer.

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.