Customer Service Representative - Part Time - 4 Days Per Week

---

Tailor Your Resume for this Job

---

Introduction:
About us

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.

Extras we know you’ll love

• On-site 3 level gym with dedicated personal trainers and daily classes
• Full time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised private health insurance
• Salary continuance and TPD insurances fully paid
• Onsite parking
• Employee assistance/wellbeing initiatives
• Ongoing training and development programs
• Leave loading

Description:
About the role

In this role, you’ll be the first point of contact for our customers and consumers, handling enquiries with professionalism, purpose, and a genuine commitment to getting things right the first time.

•
Respond to inbound calls promptly while maintaining the highest standards of customer care

•
Support and collaborate with our Field Representatives to keep operations running seamlessly

•
Take customer orders and upsell where appropriate

•
Track orders and deliveries to keep customers informed

•
Investigate and follow through on customer claims and complaints via phone and email

•
Log all case details accurately in Salesforce

•
Provide reception coverage when required

•
Learn and stay up to date with internal systems and processes

•
Ensure compliance with all company policies and procedures

Full time in office role based in Warriewood on Sydney's Northern Beaches.

Skills and Experiences:
About you

You are a natural problem‑solver with a passion for delivering exceptional customer experiences. We’re looking for a confident, team‑minded Customer Service Representative who thrives on helping people, staying organised, and keeping things moving smoothly.

Customer service and/or call centre experience
Confident phone manner
Ability to collect, analyse and organise information, with attention to detail.
Excellent communication and interpersonal skills.
PC literate with solid typing skills
Salesforce and JDE experience advantageous
Team player
Time management skills with the ability to prioritise workload