Customer Service Specialist

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About Bonafini Brands

Bonafini Brands is a B2B footwear company that supplies best selling men’s and boys’ dress and formal shoes to independent retailers across the U.S. We exist to help retailers win with footwear that sells, support they can trust, and growth they can count on.

Our culture is built on accountability, execution, professionalism, and follow through. We are a focused team with high standards, clear expectations, and a strong retailer first mindset.

The Opportunity

We are hiring a Customer Service Specialist to help protect the customer experience and keep the business moving.

This role is for someone who takes ownership naturally. Someone who communicates clearly, follows through without being chased, and understands that good customer service is not just about being nice. It is about being reliable, sharp, and dependable when clients need help.

You will work on site at our Paramount, California location and manage inbound communication across phone, WhatsApp, and email. You will answer questions, solve problems, coordinate internally, document details accurately, and make sure customers get clear answers and clean follow through. This role directly supports client trust, internal execution, and the overall strength of the business.

Why This Role Matters

Our customers are independent retailers. They are busy. They are practical. They value speed, clarity, reliability, and human support. They want vendors who reduce stress, not create more of it.

This role matters because every interaction shapes trust. When communication is fast, accurate, and professional, the relationship gets stronger. When it is sloppy, the business pays for it.

What You Will Do

• Manage inbound customer communication across phone, WhatsApp, and email
• Respond to client questions, requests, and issues with urgency, accuracy, and professionalism
• Provide support related to orders, inventory questions, status updates, and general service needs
• Coordinate with sales, warehouse, logistics, operations, and accounting when issues involve multiple parts of the business
• Keep ownership of open items until there is a clear resolution
• Maintain accurate notes and records in company systems and internal files
• Help reduce delays, confusion, and dropped balls by keeping communication organized and complete
• Set clear expectations with customers and close loops quickly
• Learn the product line, ordering structure, and support programs well enough to guide customers with confidence
• Support the sales team by handling inbound service communication that protects selling time and customer momentum

What Success Looks Like

• Customers get timely responses and clear next steps
• Incoming communication is handled the same business day whenever possible
• Issues are tracked, communicated, and resolved cleanly
• Internal handoffs are accurate and timely
• Records are complete and usable
• Customers feel helped, not bounced around
• The sales team is better protected because service work is being handled well
• Bonafini is experienced by customers as organized, responsive, and trustworthy

What You Will Love About This Role

• You get to solve real problems
• You get to be the person who brings clarity when customers need help
• You get to build trust through consistency and professionalism
• You get to work closely with a team that values ownership and execution
• You get to support a business that is built around helping retailers succeed
• You get to make a visible impact every day through strong follow through and dependable communication

Who You Are

You are the kind of person who:

• Takes ownership without excuses
• Follows through every time
• Moves fast without getting sloppy
• Communicates clearly and professionally
• Stays calm under pressure
• Notices details that matter
• Knows how to keep multiple moving parts organized
• Has strong judgment and knows when to escalate
• Is dependable, resourceful, and emotionally intelligent
• Understands that trust is built through consistency
• Wants to be part of a team with high standards

Requirements

• Bilingual in English and Spanish, required
• 2 or more years of customer service experience
• Strong written and verbal communication skills
• Experience managing phone, email, and message based communication
• Strong attention to detail and follow through
• Comfort handling multiple priorities at once
• Ability to stay organized and professional in a fast moving environment

Preferred Experience

• Experience in wholesale footwear
• Experience supporting B2B customers
• Experience working with internal systems, notes, records, or CRM tools

Benefits

• Health insurance
• Paid time off
• Paid holidays

Work Style That Fits Here

This role fits someone who wants responsibility.
Someone who does not need constant reminders.
Someone who gets satisfaction from being dependable, organized, and hard to replace.
Someone who wants to be part of building a stronger business through disciplined daily execution.

This Role Is Not For You If

• You struggle with follow through
• You need constant direction to stay on top of your work
• You get overwhelmed easily by communication volume or shifting priorities
• You treat responsiveness, accuracy, or professionalism like minor details
• You avoid ownership when problems get messy

To Apply

Apply only if this sounds like the kind of role you want to own.

If something in you is saying HELL YEAH, we want to hear from you.

Please submit your resume.

Pay: $20.00 - $22.00 per hour

Work Location: In person