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Customer Service Support
Posted on March 31, 2025
- Clementi, Singapore
- 0 - 0 USD (yearly)
- Part Time
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Industry: E-commerce (Beauty & Wellness)
Location: West
Position: Part-Time (Hourly Pay)
Your Role:
- Customer Support – Provide fast and professional assistance via phone, live chat (Shopee, Lazada, TikTok, etc.), and social media.
- Order Management – Process orders, update shipping status, and handle returns & refunds smoothly.
- Product Expertise – Gain in-depth knowledge of our beauty products to offer personalized recommendations.
- Customer Records – Maintain clear and organized logs of inquiries and solutions for seamless follow-ups.
- Team Collaboration – Work closely with Sales, Marketing & Logistics to enhance the customer experience.
- Marketing & Engagement – Support fan campaigns, promote events, and manage after-sales interactions to boost customer satisfaction, store ratings, and key performance metrics.
What We Look For:
- Passionate and has basic knowledge about beauty & wellness
- Good Mandarin & English skills (spoken & written)
- Friendly & problem-solving mindset
- Able to multitask in a fast-paced setting
- Flexible schedule (weekends & rotating shifts)
- No experience? On-job training provided.
- Extra incentives for great performance!
Perfect for those looking for part-time opportunities in a dynamic and growing e-commerce environment!
Apply now!
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Join AI&MI Group!
Leading the way in E-commerce Beauty & Wellness
Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.
With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.
At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.
Job Types: Part-time, Fresh graduate, Student job
Pay: $300.00 - $800.00 per month
Expected hours: No less than 12 per week
Benefits:
- Cell phone reimbursement
- Health insurance
- Professional development
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekend availability
Work Location: In person
Tailor Your Resume for this Job
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