Customer Service Support

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Industry: E-commerce (Beauty & Wellness)
Location: West
Position: Part-Time (Hourly Pay)

Your Role:

• Customer Support – Provide fast and professional assistance via phone, live chat (Shopee, Lazada, TikTok, etc.), and social media.
• Order Management – Process orders, update shipping status, and handle returns & refunds smoothly.
• Product Expertise – Gain in-depth knowledge of our beauty products to offer personalized recommendations.
• Customer Records – Maintain clear and organized logs of inquiries and solutions for seamless follow-ups.
• Team Collaboration – Work closely with Sales, Marketing & Logistics to enhance the customer experience.
• Marketing & Engagement – Support fan campaigns, promote events, and manage after-sales interactions to boost customer satisfaction, store ratings, and key performance metrics.

What We Look For:

• Passionate and has basic knowledge about beauty & wellness
• Good Mandarin & English skills (spoken & written)
• Friendly & problem-solving mindset
• Able to multitask in a fast-paced setting
• Flexible schedule (weekends & rotating shifts)
• No experience? On-job training provided.
• Extra incentives for great performance!

Perfect for those looking for part-time opportunities in a dynamic and growing e-commerce environment!

Apply now!

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Join AI&MI Group!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

Job Types: Part-time, Fresh graduate, Student job

Pay: $300.00 - $800.00 per month

Expected hours: No less than 12 per week

Benefits:

• Cell phone reimbursement
• Health insurance
• Professional development

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Work Location: In person