Customer Service Support - Ndis

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Introduction:
At Lite n’ Easy, we’re more than just meals - we’re about helping Australians live healthier, happier lives. Whether it’s supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.

Are you passionate about delivering exceptional customer service and making a difference in the lives of NDIS participants? We’re looking for a dedicated Customer Service Support team member to join our Customer Operations & Distribution department.

What’s in it for you?

Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.

Benefits: Enjoy perks like free GP/Physio onsite, free secure onsite parking, product discounts, family day excursions and access to our free onsite gym.

Meaningful Work: Work for a brand that produce healthy meals to time-strapped individuals and those dedicated to wellness.

Description:
The Role:
As a Customer Service Support - NDIS, you’ll ensure NDIS-funded customers are onboarded and supported in line with service KPIs. You’ll be a key point of contact for stakeholders, helping Lite n’ Easy remain a provider of choice through outstanding service delivery. This is a full-time role, Monday to Friday based at our head office in Banyo, Brisbane. Flexible work options will be available after a suitable training is completed.

Key Responsibilities:

• Onboard new NDIS customers and manage referrals within SLA timeframes
• Respond to inbound queries and urgent follow-ups with professionalism and care
• Support contract and invoice processing in line with service standards
• Collaborate with internal teams and third-party stakeholders including NDIA and plan managers
• Maintain compliance with privacy and PCI requirements
• Assist with data administration across systems like Smartsheet and DocuSign

About You: ​​​​​​​

• 3–5 years’ experience in a customer service role
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Proven commitment to service excellence
• Confident using systems such as Sales Support, Genesys, Switchboard, SSRS reports
• Proficient in Microsoft Office Suite
• Completion of NDIS Worker Orientation Module and Screening Check
• Adaptable, proactive, and a team player with a positive attitude

If you have a passion for customer service and are seeking a challenging yet rewarding opportunity where your work directly influences organisational success, then we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking “Apply” now and be part of our journey toward Operational Excellence.

Please note: Only Australian Citizens or Residents are eligible to apply