Customer Service Technician

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Customer Service Technician

Classification Title: Tax Technician 1, C17

Location: 12053 Starkey Rd | Largo, FL 33773

The Pinellas County Tax Collector is looking for outstanding service-minded individuals to help us pursue our vision of Customer-Focused Excellence.

People in these positions perform advanced, analytical, and technical customer service work covering complex specialized office work that requires heavy public contact within the various departments and divisions under the Tax Collector; reviews, creates, modifies, updates, and processes a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies’ rules and regulations; completes advanced customer service and cashiering duties and a broad range of tasks within several technical subject matter programs and the variety of work differs depending on the area of assignment. Work involves complex cashiering and customer service duties and the variety of work differs depending on the area of assignment.

What Would You Do?

• Provides a wide variety of specific complex, technical, and supportive services and information to the general public, in person or by telephone, mail, or Internet access.
• Conducts investigations by way of various computer databases and oversees and acts in concert with third-party field agents in administrative support of Bankruptcy, Delinquent tangible tax, and garnishment payment enforcement.
• Conducts full citizen/non-citizen applicant and document screening by analyzing and verifying legal documents prior to processing and/or issuance of any documents or information, per Federal regulations.
• Accesses Florida’s FRVIS/FDLIS online computer databases, conducts research, and analyzes information for eligibility for Driver Licenses.
• Performs technical work related to DHSMV/DMV Motor Vehicle, Vessel, other motorized vehicles, trailers, and Mobile Home titles, new, used, Florida transfers, and Out of State transfers, issues registrations, new, renewal, duplicate, and replacement decals, license plates, electronic temporary registrations, parking permits, and issues personalized license plates, and collects sales tax for DOR.
• Performs technical work related to DHSMV/DDL Florida Driver License and Identification cards, new, renewals, duplicates and replacements.
• Researches, reviews, and analyzes complex legal information and documents to determine eligibility for reinstatement of licenses due to various sanctions, in compliance with the Federal REAL ID Act and other regulations.
• Issues licenses using various online tools and websites.
• Administers vision examinations and referrals.
• Researches and determines eligibility, per Florida statutes, for original, renewal, and replacement licenses.
• Proctors and grades written examinations, as needed.
• Administers medical screening and knowledge examinations, via verbal, electronic, and audio formats, and road skills examinations, which may include extended road tests in traffic.
• Operates specialized cameras, card printers, scanners, signature pads, vision testing equipment, Q-Flow queuing system, and other electronic and automated office equipment.
• Performs work related to Organ and Tissue Donor Program and various charitable organizations, including processing and collection of fees and donations.
• Completes application and administers the oath for Voter Registration.
• Researches, verifies, and collects real estate, personal property, and tourist development taxes through other automated cashier systems, including TaxSys software application.
• Performs specialized transactions related to FFWCC by determining the eligibility and issuance of resident/non-resident, per Florida statutes, for the issuance, replacements, and specialty licenses for Hunting and Fishing.
• Accurately determines fees to be collected by utilizing various complex fee schedules for all services.
• Performs complicated cash handling, balancing, and receipting duties involving currency, checks, money orders, credit/debit cards, and advanced deposits.
• Participates fully as a member of the Tax Collector’s Intranet community using SharePoint, Outlook, Word, and Excel.
• Utilizes other agencies’ websites, including but not limited to Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library.
• Depending on the area of assignment, contact with customers, either internal, external or both (face-to-face, telephone, or e-mail), will range from 0 – 90%.
• Performs other related job duties as assigned.

What Do You Need To Have?

• 1 year of experience in a Florida Tax Collector’s Office/DHSMV agency; or
• 1 year of experience in an automated office environment, retail sales, or a related customer service/cash handling field; or
• 1 year of college level coursework that includes courses in finance, accounting, business, general studies, or computer courses and training.
• Possession and maintenance of a valid State of Florida Driver’s License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report.
• Be at least 18 years of age and compliant with Florida Statutes 322 (for administration of road tests).
• Incumbent to apply for and maintain Florida Real Time Vehicle Information System (FRVIS) and/or Florida Driver License Information System (FDLIS) Access Authorization per Florida Department of Highway Safety Motor Vehicles Procedure TL-57 and RS-64, and PCTC Employee Access to Confidential TD Tax Information per Florida Statue 213.053 and Department of Revenue Rules and Regulations 12-22.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Candidate to demonstrate more advanced proficiency, competency, and satisfactory completion of regularly assigned work in an independent manner.
• Depending on the area of assignment, contact with customers, either internal, external or both (face-to-face, telephone, or e-mail), will range from 0 – 90%.
• Because of changing and necessary operational needs, an employee may be designated to work at different locations of the PCTCO for varying periods of time or attend training during hours other than regular work hours. Employees must have reliable transportation.

Job Type: Full-time

Pay: $20.97 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person