Customer Service & Warehouse Coordinator

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Customer Service & Warehouse Coordinator

Main Purpose:

Dealing with inbound and outbound customer sales queries, strongly converting sales enquiries to sales appointments for our sales staff in an efficient and professional manner. Input customer orders into our system with high accuracy. Receive, arrange, and organise blinds and shutter deliveries. Some manual handling of large boxes is required (manual handling certificate preferred). Co-ordinating sales and installations calendar for staff.

Key Tasks:

• To respond promptly to incoming sales and fit enquiries received by phone and e-mail. Dealing with customer queries and resolving customer service issues

• Processing sales and reworks orders, liaising with the sales team to confirm that order requirements are clearly met.

• To communicate with customers in a consistent and timely manner, keeping them up to date on progress of deliveries/installations and communicating any corrective actions that have been taken to resolve issues that may arise. This includes contacting the customer prior to installation to confirm timing and availability on the scheduled date.

• Closely liaise with Sales & Fitting Staff in all stages of order, delivery/installation cycle to ensure timings are on track.

• Provide regular reports and updates using Excel and other software, ensuring accurate record-keeping

• Taking ownership and using own initiative to ensure that customers receive a high level of customer service.

• Recycling of cardboard packaging in line with our sustainability practices.

Key Skills:

• Polite and professional telephone manner

• Ability to explain information clearly and simply.

• Maintain lead accuracy by tracking activities and ensuring CRM records are updated.

• Evident experience in manual handling (heavy boxes), customer service.

• Computer literate with experience in Microsoft Office suite (Word and Excel)

• Leaving Certificate

• Exceptional communication skills, both written and orally.

• Customer focused individual fully committed to doing the right thing for our customers.

• Strong attention to detail and can-do attitude.

• Positive, organized and confident.

• Highly reliable individual and be able to work as part of a team.

• The above reflect the main tasks associated with your position and are not intended to be exclusive or exhaustive. You will be required from time-to-time to perform additional tasks as required by the business.

If you are from outside the EEA, and do not hold a valid work permit, unfortunately we are not in a position to assist you with your job search.

- Location: Based at our office in Northwest Business Park, Dublin 15.

- Hours: 9:00 am – 5:30 pm Monday to Friday

Job Type: Full-time

Pay: €38,000.00-€40,000.00 per year

Additional pay:

• Overtime pay
• Yearly bonus

Schedule:

• Monday to Friday

Experience:

• Warehouse: 1 year (preferred)
• Customer service: 3 years (preferred)
• Microsoft Excel: 2 years (required)

Work Location: In person

Application deadline: 02/07/2025
Expected start date: 07/07/2025