Customer Success Executive

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Requirement Summary As a Customer Success Executive at NCG within the consulting sector, you will play a pivotal role in ensuring the seamless delivery of our services to a key banking client. This position is based in Mumbai and is ideal for individuals who thrive in dynamic, fast-paced environments. Requirements • Proven ability to manage multiple responsibilities and adapt to changing client needs in a fast-paced setting. • Exceptional communication skills, with the ability to convey information clearly and professionally. • Highly organized with strong attention to detail and the ability to manage time effectively. • Demonstrated ability to take initiative and proactively solve problems without direct supervision. • Experience in consulting or a related field is beneficial, though not mandatory as training will be provided. • Strong interpersonal skills with a genuine passion for enhancing client experiences. Key Responsibilities • Act as the primary point of contact for the client and all users on the platform, ensuring their needs are met promptly. • Onboard new users effectively, ensuring they are fully operational and confident from the first day of engagement. • Resolve support queries from start to finish, taking ownership of the entire process to ensure closure. • Coordinate between internal teams and the client to expedite issue resolution and enhance service delivery. • Diligently track open items and follow up to ensure all tasks are completed without oversight. • Maintain detailed records of client interactions, escalations, and resolutions to aid in continuous improvement. • Proactively identify opportunities to improve client satisfaction and operational efficiency. • Contribute to the development of client success strategies and implement best practices to optimize the client experience.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra