Customer Success Manager

About Aras
Backed by top-tier investors, Aras is the fastest-growing Product Lifecycle Management (PLM) company reinventing engineering and manufacturing software to empower our customers with the flexibility to overcome tomorrow's challenges. From our technology to our community to the way we do business, we are transforming the way the world makes products. Our open, low-code technology enables greater scalability, flexibility, and security for the world's largest enterprises. Airbus, General Electric (GE), Hitachi, Honda, Kawasaki, and Microsoft are just a few of the organization's using our software. Aras targets a variety of industries including automotive, aerospace and defense, high-tech electronics, medical devices, and industrial manufacturing.

As a Customer Success Manager, you will be working closely with Aras teams and customer sponsors within Aras accounts, driving post-sales adoption management, customer relationship development, and value realization.

You will provide strategic advisory role to help maximize our customers' return on investment in their Aras solutions.

You will utilize your combination of industry knowledge, business strategy expertise, product knowledge, and adoption management experience to help customers reach their business outcomes.

Primary Responsibilities:

• Ensure successful subscriber adoption
• Develop subscriber business outcomes and value realization
• Develop trusted advisor relationships
• Support renewal and nurture expansion opportunities
• Develop tools and best practices

Ensure successful subscriber adoption – You will use your industry and enterprise application knowledge to help subscribers successfully adopt their Aras Innovator solution.

You will coach on PLM best practices, you will periodically perform health checks, benchmarks and if needed, facilitate support escalations to help get subscribers get back on track.

Develop subscriber business outcomes and value realization – you will use your business acumen to work with subscribers & prospects to foster development of desired business outcomes for their PLM deployments, identify business values subscribers are receiving or may receive after successful adoption.

Develop trusted advisor relationships within subscriber accounts – You will work with the stakeholders in each account to grow relationships and conduct business reviews to measure their progress to receiving their desired business outcomes.

Support renewal and nurture expansion opportunities – You will use your business strategy expertise and product knowledge to help identify potential subscriber opportunities. For accounts of your region, you will coordinate the renewal and help grow expansion opportunities in coordination with other parts of the Aras team.

Develop tools and best practices for subscribers – You will leverage your domain expertise to build tools and best practices to help subscribers succeed with Aras Innovator.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Engineering or comparable field
• You have 5+ years in sales, service delivery, or customer success management experience
• You have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves to address problems
• You are dedicated to connect customers with an understanding of their needs and ensuring they understand and realize the full value of Aras products and services
• You thrive in developing deep customer relationships and adoption coaching to result in continued revenue generation and high levels of customer satisfaction
• You have excellent communication and presentation skills
• Able to travel up to 40%
• Proficiency in both English and Danish.

Preferred Qualifications:

• Manufacturing industry experience and knowledge of product development best practices
• 5+ years of Product Lifecycle Management software experience
• Significant experience deploying technology or services with large enterprise or global customers
• Deep understanding of desired outcomes and business values for adopting PLM solutions
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management and value drivers in recurring revenue business models
• Proficiency in Swedish