Customer Support Executive (Cse)

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer complaints by identifying the issue, determining the cause, and providing appropriate solutions within the required time frame.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Update customer accounts with accurate and detailed information regarding interactions and resolutions.
• Collaborate with internal teams to address and resolve complex customer issues.
• Proactively identify areas for improvement in the customer experience and suggest solutions.
• Track and report recurring customer issues to help improve processes and products.

Requirements

• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software, CRM systems, and basic office applications.
• A customer-oriented mindset with a passion for delivering outstanding service.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person