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Customer Support Executive (Cse)
Posted on Dec. 25, 2024
- Ka, India
- 0 - 0 USD (yearly)
- Full Time
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- Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints by identifying the issue, determining the cause, and providing appropriate solutions within the required time frame.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Update customer accounts with accurate and detailed information regarding interactions and resolutions.
- Collaborate with internal teams to address and resolve complex customer issues.
- Proactively identify areas for improvement in the customer experience and suggest solutions.
- Track and report recurring customer issues to help improve processes and products.
Requirements
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software, CRM systems, and basic office applications.
- A customer-oriented mindset with a passion for delivering outstanding service.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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