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Customer Support Executive (Cse)

Posted on Dec. 25, 2024

  • Ka, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Support Executive (Cse) job opportunity

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  • Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
  • Resolve customer complaints by identifying the issue, determining the cause, and providing appropriate solutions within the required time frame.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Update customer accounts with accurate and detailed information regarding interactions and resolutions.
  • Collaborate with internal teams to address and resolve complex customer issues.
  • Proactively identify areas for improvement in the customer experience and suggest solutions.
  • Track and report recurring customer issues to help improve processes and products.

Requirements

  • Proven experience in customer service or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using customer service software, CRM systems, and basic office applications.
  • A customer-oriented mindset with a passion for delivering outstanding service.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person


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