Find Your Next Job
Customer Support Executive (Cse)
Posted on Sept. 18, 2025
- Hr, India
- 0 - 0 USD (yearly)
- Full Time

Tailor Your Resume for this Job
1: Requisition Timeline:
Acceptance of Requisition:
(should not exceed 48 hours from Date of requisition & meeting with HR should take place within 48 hours of Date of Requisition)
2: Requestor Information
Department: Customer Support
Requestor’s name: Sharad Sachdev
Alternate person to discuss profile: Sunil Kumar
3: Openings Details:
Job Title: Customer Support Executive
Job Level: (Intern/Trainee/Permanent/Contract) - Permanent
Job Location: Gurugram, Haryana
Reporting to: Sharad Sachdev
Minimum Required Qualification (Non-Negotiable): Graduation
Preferred Qualification:
Essential Skills (Non-Negotiable): Inbound Call Center Experience (Language - English/Hindi, Telugu, Tamil)
Preferred/Additional Skills: Past Fintech, Banking & NBFC Experience
Minimum Work Experience Required: 2 Yrs
Detailed Job Description: (Attach as a separate document) can be worked together if need be.
4: Position Specifications
Approved Salary Budget Range:
Preferred Start Date (Target):
Priority level: (Urgent, High, Medium, Low) - High
Key Resume Keywords (for initial screening): (List critical terms to look for)
5: Other Details
Reason for requisite: (resignation/expansion/temporary replacement/….) -
Success Criteria/ Performance Metrics : Good Communication skills and call center experience, Specific language speaking is a must.
Any Talent Assessment/ Machine Test :
(if yes, procedure// format//contact person with contact details)
6: Additional Notes:
Job Title: Customer Care Executive – Fintech
Department: Customer Support / Operations
________________________________________
Job Purpose
The Customer Care Executive will act as the first point of contact for customers, handling queries, complaints, and requests related to fintech products and services. The role requires excellent communication, problem-solving skills, and the ability to provide a seamless customer experience while ensuring compliance with financial regulations.
________________________________________
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or social media.
- Assist customers with onboarding, account creation, KYC, wallet top-ups, transactions, and issue resolution.
- Address queries related to payments, refunds, transaction failures and service usage.
- Escalate complex cases to relevant internal teams (operations, risk, compliance, technical support).
- Maintain accurate records of customer interactions in CRM systems.
- Educate customers about fintech products, new features, and best practices for secure usage.
- Ensure all customer interactions adhere to company policies and regulatory requirements.
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction scores.
- Provide feedback to product and operations teams to improve customer experience.
________________________________________
Required Skills & Qualifications
- Bachelor’s degree in Business, Finance, Communications, or related field (preferred).
- 1–3 years of experience in customer service, preferably in fintech, banking, or payments industry.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations with patience and professionalism.
- Familiarity with digital payments, wallets, UPI, cards, or banking processes.
- Proficiency in using CRM software, ticketing tools, and MS Office/Google Workspace.
- Problem-solving mindset with attention to detail.
- Multilingual skills (as per region) will be an added advantage.
________________________________________
Key Competencies
- Customer-first attitude
- Empathy and active listening
- Time management and multitasking
- Conflict resolution
- Adaptability in a fast-paced fintech environment
________________________________________
Performance Metrics (KPIs)
- Average Response & Resolution Time
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
- Accuracy in query handling and documentation
- Adherence to compliance and security standards
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- NBFC OR FINTACH: 3 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
Speak with the employer
+91 8768282936
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Zero Digit
Customer Support Executive (Cse)
This position is open to Mumbai-based female candidates only.Company Website: www.uniinvoice.co.inW…
Full Time | Mh, India
Apply 4 days, 8 hours ago
Cubnet services
Customer Support Executive (Cse)
Customer Support ExecutiveFresher Graduate can applyExcellent communication, Good thought processUp…
Full Time | Hr, India
Apply 1 month ago
Primefox Infotech
Customer Support Executive (Cse)
Primefox Infotech is seeking candidates for the role of Process Associate to join our dynamic lead …
Full Time | Pb, India
Apply 2 months, 3 weeks ago
recruitwire service
Customer Support Executive (Cse)
Hindi + EnglishHiring for Customer Support Associate Voice Process for our esteemed client.Any Grad…
Full Time | Ka, India
Apply 3 months ago
Adrianaa services
Customer Support Executive (Cse) - Tamil & Telugu Speaker
**** Immediate Joiners are required****Job Title: Customer Support Executive – Tamil & Te…
Full Time | Hr, India
Apply 3 months, 3 weeks ago
PAY1
Customer Support Executive (Cse)
Required 1 female for Assistant team lead or senior customer care executiveMust have Previous Exper…
Full Time | Mh, India
Apply 9 months, 1 week ago
AB recruitment solution private limited
Customer Support Executive (Cse)
Hiring Customer Support Executive for Mohali locationPackage upto 33K CTCNeed excellent communicati…
Full Time | Rj, India
Apply 9 months, 1 week ago
Rinteger
Customer Support Executive (Cse)
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.Reso…
Full Time | Ka, India
Apply 9 months, 1 week ago