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Customer Support Representative
Posted on Nov. 12, 2025
- Ottawa, Canada
- 0 - 0 USD (yearly)
- Full Time
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Key Responsibilities:
· Process client orders for service, equipment, including rentals; orders are received on our portal HealthO, email or fax.
· Attend to clients, and resolve client concerns by phone, email.
· Identify and action opportunities to improve client service
· Create / maintain client contacts and customer cards and validate information with customers as required
· Prepare quotes as needed
- Warehouse experience an asset
· Other duties as assigned
Skills:
· Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
· Strong initiative and ability to work proficiently in a team environment as well as independently
· Ability to time manage, remain organized and prioritize work
· Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
· Commitment to deliver excellent internal and external customer service
Qualifications:
· Minimum 2 years’ experience with administrative procedures and office duties
· Minimum 2 years’ in a customer service role
· Proficient with Microsoft Office – including Excel, Word and Outlook
· Proficient with ERP systems, Zoho and Website Portal
Job Types: Full-time, Permanent
Pay: Up to $18.50 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Work Location: In person
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