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Customer Support Representative
Posted on Nov. 20, 2025
- Mh, India
- 0 - 0 USD (yearly)
- Full Time
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Location: Mumbai
Employment Type: Full-Time
About the Role
We are looking for an enthusiastic and customer-focused Customer Support Representative to lead the adoption of MyBinny’s App, our exclusive client platform for Binny’s Jewellery customers. The role involves ensuring every customer is actively using the app, understanding its features, and resolving any queries related to usage, orders, or account access. You’ll play a key role in helping customers experience the convenience of MyBinny’s digital ecosystem — making their interactions with Binny’s smoother and smarter.
Key Responsibilities
Encourage and assist customers in downloading, logging in, and using the MyBinny’s App effectively.
Explain app features such as viewing past purchases, tracking work-in-progress, accessing ledgers, and placing new orders.
Handle customer queries via phone, WhatsApp, or email with professionalism and empathy.
Coordinate with internal teams (sales, accounts, tech) to resolve customer issues quickly.
Track customer engagement and report adoption progress regularly.
Share feedback and suggestions from customers to improve app experience.
Requirements
Strong communication and people skills (English and Hindi proficiency preferred).
Prior experience in customer service or support roles.
Tech-savvy and comfortable explaining app features and functions.
Patience, problem-solving skills, and a customer-first attitude.
Basic knowledge of jewellery industry operations will be a plus.
Why Join Us
You’ll be at the heart of Binny’s digital transformation — helping customers embrace technology while maintaining the personal touch we’re known for.
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