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Customer Support Representative
Posted on Jan. 2, 2026
- Hosur, India
- 0 - 0 USD (yearly)
- Full Time
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Job Description
- Handle new and existing customer inquiries received from platforms such as IndiaMART and JustDial.
- Record all inquiries accurately in a Google Sheet and update them on time.
- Follow up with customers in an orderly manner to understand their requirements.
- Send quotations to customers on time and follow up until the order is closed.
- Coordinate with the sales team and customers to ensure smooth communication.
- Track customer feedback, issues, and follow-ups until closure.
- Maintain weekly records of total orders, completed orders, and pending orders.
- Work towards achieving monthly targets for new inquiries and order conversions.
Job Requirements
- Any graduate - Minimum 2 years Experience Must
- Good communication skills in English (additional languages are an advantage).
- Basic knowledge of MS Excel / Google Sheets and email communication.
- Strong follow-up skills with attention to detail.
- Customer-oriented mindset with good coordination abilities.
- Ability to manage multiple inquiries and work in a structured manner.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,500.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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