Debt Support Officer

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Introduction:
Are you passionate about making a difference through financial stewardship and community support? We are seeking a dedicated and detail-oriented Debt Support Officer to play a vital role in supporting fee collection across the Diocesan Education sector. This is a temporary for 12 months, full time parental leave cover position.

In this position, you will work closely with our Finance Shared Services team, school principals, finance officers, external providers, and families to ensure effective and compassionate debt management.

If you thrive in a collaborative environment and are committed to delivering excellent service, we’d love to hear from you. Don’t wait, apply now!

Benefits of Working With Us

• Directly contribute to improving the lives of many in the community.
• Receive an attractive salary with salary packaging available.
• 1 week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
• Paid parental leave.
• Discounted gym membership through Fitness Passport (T&C’s apply).
• Ongoing training and development opportunities.
• A great friendly environment of dedicated and passionate co-workers.
• Enjoy up to 10% off at top retailers with our mnBenefits program.
• Corporate benefits, including EAP, flu shots and more.
• Modern office facilities including onsite café.

Description:
POSITION DESCRIPTION

This position is responsible for the support of fee collection for the Diocesan Education sector, in relation to schools.

The Debt Management Officer interacts with other Finance Shared Service team members, and colleagues from across the Diocese, and communicates with school principals and school finance officers and debtors in performing accounts functions.

The incumbent commits to working within Work Health and Safety guidelines and Code of Conduct at all times whilst in the employ of the Catholic Diocese of Maitland-Newcastle

Skills and Experiences:
EXPERIENCE/CRITERIA

• Strong interpersonal, communication and organisational skills with the capacity to work effectively in a team.
• Proven experience for a minimum of 3 years, in the administration of debt collection for multiple accounts & other accounts receivable processing at a high level.
• Sound knowledge of debt collection processes and related internal controls.
• Ability to work with discretion and maintain confidentiality.
• A good understanding of accounting policies and procedures.
• High level computer literacy including experience with PCs (particularly MS Word and Excel) and computerised purchasing and financial information management systems.
• Excellent interpersonal and communication (written and oral) skills, including effective telephone manner

QUALIFICATIONS

• Tertiary qualification in Financial Services or equivalent experience

To Apply

Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:

• Why you want this role and how it aligns with your career goals.
• Your qualifications and experience in a similar position.

Applications close: 11:59pm Monday 10th November 2025

Additional information

The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.

All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.