Desktop Support Technician

HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in Norway

Fluent in Norwegian and English

Job Summary:

As an Audio & Video Collaboration Engineer, you will engage in a wide variety of challenging projects for our clients. Your responsibilities will vary depending on the project's scope and deliverables, covering areas from unified communications design to the implementation and deployment of voice, contact center, and video technologies.

This role focuses on Cisco, MTR, Crestron and Pexip based solutions with on-site client support.

Key Responsibilities:

· Perform physical installation, labeling, patching, configuration, and programming of meeting room equipment, such as large screens, projectors, PCs, video conference systems, Teams room, Cisco codecs, etc. Interpret AV room wiring diagrams and ensure devices are accessible to remote AV teams after installation.

· Install Microsoft Teams Rooms and Cisco video room solutions.

· Conduct hardware testing and update documentation following installations. Ensure tasks such as adding AV rooms to MS Teams/Outlook, updating SAP/DRM systems, Inventory and tagging assets in Active Directory are completed before marking the activity as finished.

· Manage and administer standard applications and device monitoring portals.

· Oversee the installation and decommissioning of meeting room equipment for roll-out projects.

· Manage the installation, maintenance, and decommissioning of meeting room equipment.

· Handle cold spare management and logistics of equipment for both onshore and offshore locations.

Required Technology Experience:

· Microsoft Teams Room

· Cisco TelePresence endpoints (MXP, C-series - EX/E/SX/MX, CTS)

· Cisco Unified Communication Manager (CUCM)

· Cisco TelePresence Codecs

Essential Skills:

· Strong customer-facing, problem-solving, and troubleshooting skills.

· Excellent documentation capabilities.

Language skills:

· Technical English and Norwegian (written and spoken)

· Fluent Norwegian

Benefits

A supportive, diverse, and global team with a brilliant culture.

Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.

Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

To know more about us visit – www.hcltech.com

Job Type: Full-time

Expected Start Date: 05/04/2025