Dispatch Executive

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Job description

• Build loads/set appointments in appropriate programs (TMS, TMW, FM).
• Enter all necessary and accurate information to ensure data integrity.
• Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.
• Set pick-up and delivery appointments with warehouses.
• Communicate with internal and external groups, especially on high priority loads and clients.
• Proactively provide tracking updates to clients and warehouses.
• Prioritize tracking and appointment setting based on time constraints and client priority.
• Conduct client interactions via email and phone contact.
• Communicate directions for each new client and enter precisely in the system.
• Build and maintain client relationships and improve client retention.
• Acquire and retain knowledge of each client’s needs.
• Assist clients with any special needs (trailer type, bracing, pads, etc.).
• Effectively monitor all loads assigned for the designated client account from start to finish.
• Secure and present all necessary information needed to execute logistical plans as determined by the client.
• Document all special service requirements of clients and warehouses.
• Maintain daily reporting.
• Manage and document all unplanned accessorial charge issues related to the client and related warehouses.
• Represent the client when working with contracted carriers.
• Identify and communicate ways the company can continuously improve in its operations.

Experience:

• Associate degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).
• Prior client service or chat process experience required.
• Ability to type 30-40 words per minute.
• Knowledge of TMS or other relevant logistics software.
• MS Outlook proficient and familiar with other MS apps.
• Ability to work well under stress and excellent interpersonal communication skills.
• Native fluency in the English language, verbal as well as written. No regional accents.
• Knowledge of mediation and conflict resolution techniques will be given priority.
• Ability to multitask.

Job Types: Full-time, Permanent

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Do you have U.S. logistics experience?
• Have you booked loads before?

Work Location: In person