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Duty Manager

Posted on Dec. 20, 2024

  • Cork, Ireland
  • No Salary information.
  • Full Time

Duty Manager

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Oriel House Hotel, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.


If you like multi-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.


Main Duties:

  • Assist the General Manager and Deputy Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
  • Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
  • Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
  • Manage and respond to customer queries in a proactive and timely manner.
  • Ensure any guest complaints are managed effectively and in a timely manner, endeavouring to turn the guests experience into a positive experience at every opportunity.
  • Carry out all security and departmental checklists.
  • Prioritise the security and health and safety of our team and guests whilst on duty.
  • Assist in any department as needs be.
  • Carry out any adhoc duties as assigned by Management.


The Successful Candidate must:

  • Have 2 years' experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
  • A third level qualification in hotel management or similar would be a distinct advantage.
  • Be passionate and motivated by guest satisfaction.
  • Be a team player and have exceptional communication and interpersonal skills.
  • Be flexible and available to work various shifts including weekends and evenings.
  • Must be proficient in the English language, both spoken and written.


What do we offer?

  • Free parking
  • Complimentary Leisure Club Membership
  • Staff Meals
  • Contributory company pension scheme. (12 months service requirement)
  • Company Life Insurance Scheme
  • Employee Assistance Programme
  • Talbot Collection Friends and Family Rates

- Training and Development Opportunities - we invest in our people

  • Being part of a progressive & growing company


*** Oriel House Hotel is an equal opportunities employer ***


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