Employee Relations Manager , Employee Experience And Relations

Join our Employee Experience and Relations (EXR) team on a mission to transform Amazon into the world's most employee-centric company, while maintaining our customer-first focus. As an EXR Manager, you'll play a crucial role in shaping our workplace culture, implementing innovative strategies, and solving complex employee relations challenges. Your expertise will directly impact the lives of our employees, making this role uniquely positioned to drive meaningful change. We're seeking passionate individuals who thrive on data-driven decision-making, strategic problem-solving, and cross-functional collaboration. By joining our team, you'll have the opportunity to pioneer industry-leading practices, contribute to Amazon's evolution as an employer of choice, and leave a lasting legacy in the field of employee relations. If you're ready to make history and redefine the future of work, this is your chance to be at the forefront of that transformation!

The position reports to the Head of Employee and Experience Relations Italy, within the EU Employee and Experience Relations Team at Amazon. This is a full-time position that will require up to 50% of travel throughout Italy and beyond on occasion, sometimes with little or no notice. The Employee Head Relations (ER) Manager role requires an individual who has significant employee and labour relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills.

The role involves helping to develop and implement strategies to address country labor relations challenges for operational business lines delivering to our customers and providing labor relations support by collaborating with operational teams to advance company objectives. The role acts as strategic partner for Operations, Delivery Service Partner Management team, and other key internal/external stakeholders.

The primary focus is to drive operational excellence, goals, strategy, while addressing the ER needs within a specific country geography. Leading through complex labor issues and crisis situations with sound judgment and effective communication is key to this role.



Key job responsibilities

• Strategy Development & Execution: Develop and implement EXR strategy while managing day-to-day operations, supporting of Country initiatives.
• Risk Management & Compliance: Identify, predict, and mitigate employee relations risks while ensuring full compliance of EXR activities.
• Stakeholder Partnership: Build and maintain influential relationships with Operations and other key departments (Legal, Finance, PR, Public Policy) to advance company objectives.
• Data-Driven Analysis: Utilize data and analytics to develop recommendations, measure strategy success, and inform decision-making.
• Crisis Management: Handle critical employee relations issues under time constraints while balancing proactive projects with crisis response.
• Site Operations Oversight: Conduct routine site visits to develop and implement proactive/reactive ER risk mitigation strategies.
• Innovation Leadership: Develop and deliver solutions that challenge current practices while driving innovative EXR programs.
• Strategic Communication: Communicate EXR matters effectively across all organizational levels, ensuring alignment and understanding.

A day in the life