Field Applications Specialist

We are looking for a highly driven and motivated individual to join the ANZ TS team as a Field Applications Scientist. This role will suit someone with a strong genomics background and commitment to customer service and satisfaction. This position is based in Queensland, Australia supporting customers in Queensland and the Northern Territory.

The Details...

Reporting to the Manager of Technical Services (ANZ), you'll partner with the local Sales Account Manager to to provide high-quality technical expertise, consultancy, and representation for Oxford Nanopore solutions—driving successful adoption across academic and clinical accounts. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

The Field Applications Specialist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and collaborating with the Technical Support and Customer Solutions Departments to provide the best service possible.

What you'll do

• Advise pre-sale: lead technical consultations, presentations, seminars, and in-field events at key accounts and conferences.
• Enable post-sale success: guide project planning, experimental design, sample preparation workflows, training (device and software), and downstream data analysis.
• Champion clinical use cases: support customers developing or validating clinical genomics assays; align on success criteria and timelines.
• Own the technical relationship: manage technical success plans for strategic accounts; remove adoption blockers and expand usage.
• Collaborate to win: work closely with Sales Account Managers on territory plans and evaluations; provide backup support to adjacent regions.
• Document & learn: track enquiries and outcomes in CRM; capture competitive intel and market trends; communicate insights internally.

What you'll bring

Required

• PhD in Life Sciences (or equivalent commercial experience in a customer-facing/support role).
• Strong hands-on lab background in genetics, molecular biology, and cell biology; practical + theoretical knowledge of experimental design and sample preparation (e.g., DNA/RNA isolation, fragmentation, library preparation workflows).
• Confident presenter and trainer with excellent troubleshooting, writing, and documentation skills.
• Comfortable in a fast-paced, multi-tasking environment; systematic problem solver who communicates clearly and professionally with experienced researchers.
• Proficiency with Microsoft Office and Salesforce (or similar CRM).

Nice to have

• Familiarity with Linux for data handling/analysis workflows.
• Experience developing, validating, or supporting clinical genomics applications.

Location & travel

• Field-based in Queensland, Australia supporting customers across Queensland & Northern Territory.
• Up to 30% travel (including overnights).
  
  Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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