Floor Manager

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Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Floor Manager for our CF Pacific Centre store location!

About the Role

As a Floor Manager, you are responsible for overseeing the front-line activities on the sales floor, ensuring a seamless customer experience while leading and motivating your team. Including but not limited to…

• Manage shift schedules to ensure proper staffing coverage and assign team members to specific store zones, ensuring all areas are fully covered and operations run smoothly throughout the day
• Monitor staff performance, provide constructive feedback, and address any performance-related issues
• Track daily sales and operational performance, providing regular updates and insights to senior management along with recommendations, while maintaining consistent communication on floor activities
• Ensure all areas of the floor are fully stocked, organized, and presentable to provide an excellent shopping experience for customers
• Ensure the store is clean, safe, and complies with all health and safety standards by regularly inspecting the floor and addressing any maintenance or cleanliness issues
• Oversee the proper handling of cash transactions from associates and reconcile daily sales reports
• Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty
• Be the main point of contact in the absence of the Store Manager and Assistant Manager

What We're Looking For

• A Bachelor's degree in Business, Retail Management, or a related field is preferred
• A strong track record with 2 years of retail experience, including at least 1 year in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and relationship-building, fostering trust and collaboration with team members, customers, and stakeholders to create a positive and productive environment.
• Demonstrated strong leadership and expertise in store operations, including staff training, workflow coordination, and ensuring compliance with company standards to achieve operational excellence.
• Proven problem-solving abilities, with a track record of resolving customer concerns promptly and effectively, turning challenges into opportunities to strengthen customer satisfaction and loyalty.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Flexible schedule
• Store discount

Work Location: In person