Front Of House Manager - Full Time

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MediGlow Skin & Laser Clinic is seeking an experienced Front of House Manager to lead our reception and client journey. We are a leading results-driven aesthetic clinic, specialising in advanced skin, laser and body treatments. MediGlow is passionate about exceptional client care, high standards, and delivering a luxury clinic experience from the moment a client walks through our doors.

About the Role

As Front of House Manager, you will be the face of MediGlow and a key leader within the clinic. You will ensure the clinic runs smoothly at reception level, delivering outstanding client service while supporting the wider team.

Key Responsibilities

• Oversee the day-to-day running of reception and front of house area
• Deliver a warm, professional and welcoming experience for every client
• Manage the front desk, appointments, and daily clinic flow
• Supervise, train and support reception and front-of-house staff
• Handle client enquiries (in-person, phone, email and online)
• Provide input on promotions, packages and client retention initiatives
• Support clinic management with reporting, rosters and general admin
• Manage payments, retail sales, and daily cash reconciliation
• Promote clinic treatments, packages and skincare products to clients
• Resolve client concerns professionally and efficiently, escalating as necessary
• Work closely with therapists to ensure smooth day-to-day operations, including providing cover for therapists as required
• Offer support Maintain high standards of cleanliness, presentation and brand image

The Ideal Candidate

• 3-5 years' experience working in the skin and laser industry including a minimum of 2 years' experience in a front of house or reception management role
• Strong leadership and people-management skills
• Confident, polished and professional manner
• Excellent communication and organisational skills
• High level of attention to detail, particularly in relation to client records, bookings and payments
• Sales-focused mindset with strong knowledge of client consultation journeys and treatment pathways
• Proactive and solution-focused, with the ability to resolve issues calmly and efficiently
• Experience with booking systems, Phorest experience an advantage

What We Offer

• Competitive salary (depending on experience)
• Staff discounts on treatments and skincare
• Ongoing training and development opportunities
• Opportunity to grow within a respected and expanding clinic
• Supportive, professional and friendly team environment

MediGlow is an equal opportunities employer and committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• On-site parking

Experience:

• skin and laser therapy: 3 years (required)
• Front of House/Reception management : 2 years (required)

Work Location: In person