Front Office Manager

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THE ROLE:

The Front Office Manager position is generally responsible for managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.

ACTIVITIES:

The duties of the Front Office Manager include, but are not limited to the following:

• Develop, prepare, execute & achieve financial goals.
• Lead and supervise the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.
• Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
• Responsible for the supervision, recruitment, selection, training and development of front office personnel.
• Supervise the reservation functions including Yield Management System to ensure maximum RevPar.
• Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
• Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
• Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
• Promote a culture focused on guest service.
• Recommends, develops and implements staff incentives designed to increase revenues.
• Implement and maintain all company policies and procedures.
• Assist hotel management as directed with development of special reports and/or special projects.
• Ability to set procedures relating to groups according to company policy and Yield Management targets.
• Keep central reservations updated on hotel facilities/special promotions to maximize revenues
• Administer and maintain all uniforms and inventories, including printed materials.
• Assist in the operation of other departments within the hotel.
• Manager on Duty shifts are required, oversee day-to-day operations.
• Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

• 2+ years’ experience in a similar supervisory/leadership role
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Strong interpersonal and problem solving abilities
• Service focused personality with the ability to lead by example
• Computer-savvy
• Experience with property management system an asset
• Well organized self-starter
• Results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Night Audit experience an asset
• Must be available days, evenings, weekend and holidays

About InnVest Hotels:

InnVest Hotels owns a large portfolio of hotels across Canada, representing internationally recognized hotel brands. Our success is built on the efforts of our incredible team. We are an inclusive employer and welcome applications from individuals of all backgrounds. Accommodations are available upon request during the hiring process.

The Comfort Inn & Suites Barrie is managed by InnVest Hotels on behalf of a third-party owner.

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Job Types: Full-time, Permanent

Language:

• English (required)

Work Location: In person