Front Office Receptionist

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Overview
We are seeking a highly organized and professional Front Desk Receptionist to join our medical office team. The ideal candidate will serve as the first point of contact for patients and visitors, providing excellent customer service while managing a variety of administrative tasks. The Front Desk Receptionist will play a crucial role in ensuring smooth operations within the clinic, supporting both patients and staff.

Responsibilities

• Greet patients and visitors warmly, providing a welcoming atmosphere.
• Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
• Schedule patient appointments and manage the clinic’s calendar efficiently.
• Verify patient insurance information and assist with insurance verification processes.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Review documentation for accuracy and completeness before filing or entering into Carecloud.
• Provide clerical support including filing, and data entry using Microsoft Office applications.
• Handle patient inquiries regarding care plans, medical records, and office policies.
• Collaborate with medical staff to ensure effective communication regarding patient needs.

Skills

• Proficient in medical terminology and coding (ICD coding, CPT coding).
• Experience preferred.
• Strong understanding of HIPAA regulations and health information management.
• Excellent computer skills including typing proficiency and familiarity with Microsoft Office Suite.
• Bilingual skills are a plus to enhance patient communication.
• Previous experience in a medical office or clinic setting is highly desirable.
• Strong organizational skills with attention to detail for documentation review.
• Exceptional customer service skills with a focus on patient service excellence.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Paid time off

Work Location: In person