Fulfilment Operations Manager

Job ID: 270634

Date posted: 20/12/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent Full-time, 76hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of early morning, day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment check for final candidates.

About this work area
Fulfilment operations department secure and execute the excellence in end-to-end operation with a unit including inbound, in-house replenishment, picking and service execution.

As Fulfilment Operations Manager your responsibilities will include, but are not limited to:

• Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
• Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
• Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
• Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

As Fulfilment Operations Manager, you have:

• A Sound understanding of Customer Fulfilment performance monitoring and influencing factors.
• Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
• Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
• An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
• Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
• The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
• The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

To be considered for this role, experience in the following is essential

• Minimum of 3 years’ experience in logistics, commercial or supply chain management and a minimum of 2 years’ experience managing and leading a team.
• Proven experience of successful strategic leadership delivering both business results and people development.
• Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans.
• Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing.