General Manager

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Purpose

The General Manager (GM) is responsible for the day-to-day operation and overall performance of the new facility. The role requires hands-on operational leadership, exceptional customer service, and proactive engagement with staff, stakeholders, and the wider community.

In addition to managing core operating hours, the GM holds a duty of care for the facility outside of standard working hours. Junior part-time staff will oversee midweek evenings and weekend operations; however, the GM is expected to remain available to provide support when required. This includes being contactable by phone and, where necessary, attending the facility in person to resolve issues. While out-of-hours incidents are expected to be infrequent, availability and responsiveness outside normal hours are a core requirement of the role.

Responsibilities

• Oversee the daily operation of the Padel facility to ensure smooth, safe, and efficient running.
• Ensure high standards of facility cleanliness, maintenance, and presentation at all times.
• Act as the primary point of responsibility for the facility, including issue resolution and escalation.
• Deliver and maintain exceptional customer service standards.
• Handle customer enquiries, feedback, and complaints professionally and promptly.
• Answer and manage all facility phone calls and emails.
• Manage Pro Shop inventory including rackets, balls, refreshments, and snacks.
• Monitor stock levels, place orders, and ensure accurate stock control.
• Coordinate and communicate staff rosters and schedules with employees to ensure adequate coverage.
• Oversee and complete all required vetting and safeguarding processes for employees.
• Act as a support point for junior and part-time staff during out-of-hours operations.
• Liaise daily with the Managing Director and Financial Controller on operational, financial, and staffing matters.
• Support reporting, communication, and coordination across the business.
• Build and maintain strong relationships with landlords, sponsors, and key partners.
• Actively network within the Limerick sporting and business community to promote the facility and drive engagement.
• Manage and take bookings for corporate events and group activities.
• Support the growth of the facility through proactive engagement and relationship-building.

Experience

• Degree or qualification in Sports Management or a related field is strongly preferred.
• Applications are welcomed from recent graduates as well as candidates with professional experience.
• A solid academic foundation in sports operations, facility management, or business administration is an advantage.
• Background in administration and/or customer service, ideally within sport, leisure, or hospitality.
• Demonstrated, long-term interest or involvement in sport, either professionally or personally.
• Experience working in a hands-on, customer-facing environment.
• Highly outgoing and personable, with strong interpersonal and communication skills.
• Thrives in an active, on-the-floor role
• Energetic, approachable, and confident engaging with customers, staff, and stakeholders.
• Self-motivated and comfortable taking ownership of day-to-day operations.
• Demonstrates a high level of commitment and reliability.
• Flexible approach to working hours, including availability for evenings and weekends when required.
• Comfortable with the responsibility and lifestyle demands of managing a live sports facility.

Available to work on-site Monday to Friday, 9:00am–6:00pm as the core working schedule.

Flexible and responsive outside of core hours when operational issues arise.

Job Type: Full-time

Pay: €35,000.00-€40,000.00 per year

Work Location: In person