General Manager Operations

• Review Operational processes with the aim to continuously improve productivity and efficiency ensuring that company objectives for Health & Safety, quality, cost, efficiency, responsiveness & growth are met.
• Effective ownership to manage the Operational quality and compliance of all services provided across site, ensuring high levels of Customer satisfaction.
• Actively engage with joint business planning, collaborating successfully with Service Leads, Commercial Leads and Customers, to ensure all service standards are met and /or exceeded.
• Establish and maintain successful relationships with individuals at all levels within the business and our customer base.
• Performance management of the Team to ensure optimum efficiency is achieved including conducting annual appraisals, coaching, and mentoring.
• Take ownership for stock control and stock counts, managing stock to an optimal level.
• Ensure that all Quality processes are followed, gaps identified and resolved.
• Ownership for the management of Health & Safety and Environmental across the site, successfully delivering against our audit compliance requirements & regulations.
• Developing & implementing business strategies that align with the company’s goals and objectives and customer expectations.
• General administration covering recruitment, expenses credit cards, disciplinary procedures, holidays, and sickness. Also raising of Purchase orders as required, receipting PO’s and approval of invoices.
• Accountability for Stock Management, Inventory accuracy, workshop production output waste management and supplier invoices.
• Contractor management for all facilities related services.
• Accountable for the effective Budget management and financial planning/forecasting of the site.
• Liaise with Customers and Stakeholders in the design, preparation and implementation of selected Projects work i.e. planning, estimating, commissioning, budget control and change management.
• As General Manager Operations you will be the ‘Project Lead ‘& Key Stakeholder for the ERP Project. You will be responsible for all project actions /tasks associated to on -site operational activity: Workshop, Warehouse, Parts /Stores, Installations and Administration.

• Experienced Manager with a good understanding of technical, logistics and facilities; experience of Lean /Six Sigma would be advantageous.
• Demonstrate experience of working in a similar role at a comparable level. Proven experience of managing customer and colleague relationships.
• Results Driven – Able to consistently work towards and meet /exceed daily, weekly, monthly, and annual targets on a wide range of performance measures.
• Ability to inspire and guide Teams towards achieving business objectives.
• Strong verbal and written communication skills to effectively convey goals and strategies to staff and stakeholders. Also, good commercial skills.
• Proven track record of leading, managing and developing a Team.
• Analyse problems, develop opportunities and implement innovative solutions.
• Customer focused with multiple examples of Operational excellence.
• Management knowledge of Health & Safety, Quality & Environmental
• IOSH (Managing Safely)
• NEBOSH General Cert (Desirable)
• Able to work on own initiative within a role that has a geographical remote line Manager
• Able to demonstrate working knowledge of MS Office (Word, Excel & Outlook)
• Proven experience of Projects & Facilities Management

Salary: Competitive