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Guest Services
Posted on July 15, 2025
- Plano, United States of America
- 30573.0 - 34568.0 USD (yearly)
- Part Time
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Position Description: The Outlook at Windhaven is a Forefront Living CCRC located in Plano, TX. Our mission is to come together and make each moment matter for those we serve. The Outlook at Windhaven family is looking for individuals who want to be a part of our team and help continue our mission.
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.
With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.
RESPONSIBILITIES:
- Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better.
- Is friendly and courteous to residents, patients, and co-workers.
- Answer phones within 3 rings, take messages and/or direct calls to appropriate party.
- Greet and direct visitors (i.e., family members, vendors, prospective residents, volunteers)
- Assist residents with various needs (i.e., make change, sell stamps, mail, schedule appointments)
- Collect resident fees and write receipts.
- Prepare outgoing mail (i.e., first class, return receipt, UPS)
- Receive and distribute resident and facility mail.
- Forward appropriate mail (i.e., deceased residents, residents moved)
- Routine clerical duties as assigned by the Office Manager/Resident Concierge
- Schedule guest cottages and collect appropriate fees.
- Schedule residents appointments in accordance with established drive schedule and routine
- Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at the front desk.
- Maintain front office fax machine and copier machine (i.e., make sure all supplies are at appropriate stock levels)
- Distribute faxes to appropriate person in a timely manner.
- Other duties a assigned by Office Manager/Resident Concierge
MINIMUM QUALIFICATIONS:
- High School graduate or GED
- 2 years experience on PBX or multi-line telephone systems
- Prefer front office experience, specifically interaction with customers.
COMPETENCIES:
- Analyticalthe individual synthesizes complex or diverse information
- Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings
- Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player
- Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
- Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine.
- Ability to accurately make change.
- Ability to communicate verbally and in writing, with residents, visitors, and staff.
- Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors, and staff to other areas.
- Ability to multi-task in a fast-paced environment with high demands
- Ability to maintain pleasant, caring, and compassionate demeanor in stressful situations.
- Ability to read, write and speak English.
- Ability to perform Essential Duties
- Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
- Ability to perform work tasks within the Physical Demand Requirements
- Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
- Ability to comply with organizational and departmental safety policies and procedures
WORK CLIMATE:
- Primarily inside climate-controlled building
WORK PACE:
- Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced work area.
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