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Guest Services
Posted on July 15, 2025
- Plano, United States of America
- 30573.0 - 34568.0 USD (yearly)
- Part Time
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The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.
- Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better.
- Is friendly and courteous to residents, patients, and co-workers.
- Answer phones within 3 rings, take messages and/or direct calls to appropriate party.
- Greet and direct visitors (i.e., family members, vendors, prospective residents, volunteers)
- Assist residents with various needs (i.e., make change, sell stamps, mail, schedule appointments)
- Collect resident fees and write receipts.
- Prepare outgoing mail (i.e., first class, return receipt, UPS)
- Receive and distribute resident and facility mail.
- Forward appropriate mail (i.e., deceased residents, residents moved)
- Routine clerical duties as assigned by the Office Manager/Resident Concierge
- Schedule guest cottages and collect appropriate fees.
- Schedule residents appointments in accordance with established drive schedule and routine
- Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at the front desk.
- Maintain front office fax machine and copier machine (i.e., make sure all supplies are at appropriate stock levels)
- Distribute faxes to appropriate person in a timely manner.
- Other duties a assigned by Office Manager/Resident Concierge
- High School graduate or GED
- 2 years experience on PBX or multi-line telephone systems
- Prefer front office experience, specifically interaction with customers.
- Analyticalthe individual synthesizes complex or diverse information
- Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings
- Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player
- Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
- Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions
- Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine.
- Ability to accurately make change.
- Ability to communicate verbally and in writing, with residents, visitors, and staff.
- Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors, and staff to other areas.
- Ability to multi-task in a fast-paced environment with high demands
- Ability to maintain pleasant, caring, and compassionate demeanor in stressful situations.
- Ability to read, write and speak English.
- Ability to perform Essential Duties
- Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
- Ability to perform work tasks within the Physical Demand Requirements
- Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
- Ability to comply with organizational and departmental safety policies and procedures
- Primarily inside climate-controlled building
- Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced work area.
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