Hotel General Manager

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We are seeking an experienced General Manager to join our team.

The general manager is responsible for overseeing the entire operation of the hotel - ensuring revenue profitability, guest satisfaction, property quality, cleanliness, and maintenance. This role involves leading the team effectively, motivating them to complete their daily tasks, maintain their departments, and address any operational issues that arise. The GM plays a key role in identifying problems and guiding the team toward solutions. The GM fosters a friendly, courteous, and service-oriented environment for both guests and employees. The GM must actively be involved in sales and revenue management, identifying need periods, and supporting the team in achieving their goals. As the face of the property, the GM ensures that all employees greet and assist guests in a professional and kind manner.

· Minimum of 3 years experience as a GM or AGM at a Hilton Property.

JOB DUTIES:

• Lead the team effectively
• Plans, develops, and implements hotel policies and goals.
• Coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions
• Lead monthly call with Corporate Staff
• Monthly forecasting of operating staff and cost expenditure
• Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions
• Periodically inspect guest rooms, public areas, back of house, to make certain operation is consistent with brand standards
• Directs and coordinates promotion of products and services to develop new markets, increase share of market, and obtain a competitive position in the industry.
• Involvement in sales & revenue management to help with strategy and identify need periods and supporting team to accomplish top line goals
• Directs preparation of directives to departments outlining policy, program, or operations changes to be implemented.
• Direct maintenance of the asset and report any building or product issues to Corporate Office
• Ensuring that the hotel is strategically aligned within the local hospitality industry and the community through active support and participation in various organizations and events.
• Achieving the hotel’s service, revenue, and financial performance goals that are products of strategic and visionary planning, development and execution. This includes:
• Providing a core, foundational and dynamic guest and team member relation platforms that culminates in the highest levels of satisfaction and loyalty.
• Business and operational forecasting and planning that incorporates broad-based strategies and metrics that fulfill financial performance goals.
• Leading and directing the efforts of an Executive Team that includes Rooms, Housekeeping, Sales & Marketing, Revenue Management, Finance, Engineering and Human Resources. This includes:
• Providing clear, concise and timely guidance, direction and accountability expectations to each individual Executive Team member.
• Providing a platform for inclusion, collaboration and coordination from and between each Executive Team member.
• Ensuring that the highest level of compliance with Ownership and Franchise Brand Standards are adhered to and met.
• Fulfilling and improving upon the Hotel’s ethics and compliance standards through the established Internal Audit processes.

JOB REQUIREMENTS:

• 5+ years of experience as a General Manager
• 5+ years as a GM with Major Brand Experience (Hilton preferred)
• Previous background, experience and commitment to lead within a diverse, vibrant and engaged team member environment is required.
• Experience with local governments in negotiations and development of presentations.
• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to take and give direction.
• Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
• Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to negotiate, prospect, plan, prioritize, and organize.
• Ability to read and understand financial statements, forecast business, prepare annual budget and marketing plan.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person