Hotel General Manager

Louis Fitzgerald Hotel, Dublin

Lead One of Dublin’s Most Recognized Hospitality Destinations

The Louis Fitzgerald Hotel is seeking an experienced, commercially focused and people-centred Hotel General Manager to lead the overall operation of our busy hotel and conference venue in West Dublin.

This is an exciting opportunity for a hospitality professional with a proven track record in hotel leadership, operational excellence, financial performance and team development. Reporting to senior leadership, the successful candidate will be responsible for driving guest satisfaction, commercial success, employee engagement and operational standards across all departments.

About The Role

About the Role

As Hotel General Manager, you will provide strategic and operational leadership across the hotel, ensuring exceptional guest experiences while delivering strong commercial results.

You will oversee all aspects of the operation including Front Office, Food & Beverage, Accommodation, Conference & Banqueting, Kitchen, Sales, Revenue and Maintenance, ensuring departments work collaboratively to achieve business objectives.

This role requires a visible leader who is passionate about hospitality, develops high-performing teams and leads by example.

Key Responsibilities

Leadership & Operations

• Provide overall leadership and direction to all hotel departments.
• Drive a culture of accountability, service excellence and continuous improvement.
• Maintain exceptional standards of guest service throughout the hotel.
• Ensure operational consistency and compliance with company standards.
• Conduct regular operational reviews and departmental meetings.
• Lead and support the management team in achieving departmental objectives.

Commercial Performance

• Deliver budgeted revenue, profitability and GOP targets.
• Analyse business performance, market trends and competitor activity.
• Work closely with Sales and Revenue teams to maximise occupancy and revenue opportunities.
• Identify opportunities to increase profitability and operational efficiencies.
• Monitor departmental costs and labour expenditure.

People Management

• Lead, coach and develop the hotel management team.
• Foster a positive and inclusive workplace culture.
• Support talent development, succession planning and employee engagement initiatives.
• Ensure compliance with employment legislation and company policies.
• Promote high standards of communication and collaboration across departments.

Guest Experience

• Champion a guest-first culture throughout the business.
• Review guest feedback and implement improvement initiatives.
• Ensure service standards consistently meet and exceed guest expectations.
• Act as a key point of contact for significant guest issues when required.

Compliance & Governance

• Ensure full compliance with Health & Safety, Fire Safety, Food Safety and employment legislation.
• Maintain all operational licences and regulatory requirements.
• Support internal audits and compliance reviews.
• Manage risk effectively across the operation.

The Ideal Candidate

Essential

• Minimum 5 years' experience in a senior hotel leadership role.
• Previous experience as a Hotel General Manager, Deputy General Manager or Operations Manager within a high-volume hotel environment.
• Strong commercial and financial acumen with experience managing budgets and labour costs.
• Demonstrated ability to lead large multidisciplinary teams.
• Excellent leadership, communication and stakeholder management skills.
• Proven track record of improving guest satisfaction and operational performance.
• Strong understanding of Irish employment legislation and compliance requirements.
• Flexibility to support operational requirements as needed.

Desirable

• Experience within conference, events and banqueting operations.
• Third-level qualification in Hospitality Management, Business Management or related discipline.
• Experience working within an independent or multi-property hotel group.
• Strong understanding of revenue management and commercial strategy.

What We Offer

• Competitive salary package.
• Performance-related bonus opportunity.
• Complimentary parking.
• Meals on duty.
• Employee assistance programme.
• Employee discounts across Fitzgerald Group properties.
• Career development and leadership opportunities.
• Supportive and collaborative working environment.

Why Join Us?

The Louis Fitzgerald Hotel is one of Dublin’s best-known hospitality venues, offering a busy hotel operation, extensive conference and banqueting facilities, vibrant food and beverage outlets and a strong reputation for customer service.

This role offers the opportunity to make a significant impact, shape the future direction of the hotel and lead a dedicated team committed to delivering exceptional guest experiences.

To apply, please submit your CV and a cover letter outlining your suitability for the role.

Required Criteria

Skills Needed

Hospitality, Exceptional Customer Service Skills, Building Teams

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 22 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

€110,000.00 per year