Hotel Receptionist

The Rose Hotel is now looking to recruit a full time receptionist for our Front Desk team..

This is a full time role, as the hotel is open all year round.

The main duties of the role include:

• To carry out guest check in and out as our standards
• To update all guest profiles on registration
• To ensure that all payments are processed in line with Cash Handling procedure
• To answer all telephone calls efficiently
• To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct
• To liaise with all internal and external service providers in relation to guest bookings or requests
• To assist the Reservations Department with updating reservations for individual or group bookings. This involves being familiar with any events, Block Bookings, along with FIT reservations.
• To respond to any telephone or email reservations enquiries as per The Rose Hotel SOP, ensuring that all queries are responded to in a timely and professional manner ensuring that sales are maximized
• To maintain the change float for the hotel, along with daily counting of the safe and your till float.
• To carry out end of shift cash up as per The Rose Hotel SOP
• To be familiar with all hotel special offers, rates and promotions.
• To be familiar with local attractions and services and provide up to date advice and recommendations to guests
• To be fully trained the 5 day sleepers report and be able to send this every morning when required.
• Being familiar with our corporate rates and various credit agreements that may or may not be in place for various companies and their clients.
• Being fully trained in Block reservations, how to update, add rooms and knowing the rates for various events.
• Working closely with and assisting the Reservations Department in all areas such as email enquiries, completing the ring around and booking dinner times for both individual guests as well as groups.
• To carry out any other reasonable request from management

. To attend in house training and departmental meetings

About The Role

The role is a flexible one where a member of the team has to deal with guest enquiries, reservations, know local knowledge etc.

The reservation system we use is Guestline so previous experience with this would be an advantage. Must have used a reservation package previously

We also use Resdiary for the booking of dining times in our restaurant

Working hours will vary - early/late and middle shift. Working weekends and public holidays is part of the rostered week.

Working 5 days with 2 days off

On the job training will take place

You will be provided with a uniform - dress and jacket, together with a necklace, rose pin and name badge.

Must be fluent in English

Required Criteria

Skills Needed

Exceptional Customer Service Skills, Reception skills

About The Company

At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch. Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike. Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities. As a team member, you’ll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences. We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.

Company Culture

We pride ourselves on creating a culture of friendliness, respect and teamwork. At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role. We believe in clear communication, mutual support, and delivering service with warmth and professionalism. Because we’re family-run, there’s a personal, down-to-earth feel: we care about our staff as much as our guests. Working here means being part of a team that values high standards while also supporting staff well-being. We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.

Company Benefits

At The Rose Hotel, we provide a solid benefits package for our team. You’ll get:

• Full training on the job, including induction and role-specific training.

• Part (or full) uniform provided.

• A meal while on duty.

• Free on-site car parking for staff.

• Access to the hotel gym (Spa/Gym facilities) at designated times, and discounts on spa treatments and products.

• Year-round employment (hotel works throughout the year)

• Employee Assistance Program

• Bike to Work Scheme

• Refer a friend scheme

Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Competitive salary, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards

Salary

Not disclosed