Hotel Receptionist

Reporting to the Front Office Manager, the Receptionist is the first & last person that a guest meets at the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times. We are looking for an outgoing individual who is confident working in a fast paced environment, you will also need to be friendly, engaging & a positive person with exceptional interpersonal skills. A positive can do attitude is of high importance and showing initiative to problem solving.

Previous experience in a front desk role with prior knowledge of Hotsoft is preferred but full training will be provided

The candidate must be flexible to work a morning shift (7am till 3pm) and evening shift (3pm till 11pm) and weekends.

Fluent English is essential

Your main duties will include:

• Greeting guests in a positive and friendly manner.
• Assisting individuals with queries.

· Handling Reservations and Cancellations

· Managing Payments

· Answering questions via Phones and Email

· Taking messages

· Helping colleagues to complete administration tasks

· Administration and Customer Service Skills

· IT Skills to work with computerised Booking and payments system

· Excellent written and spoken communication skills

· A friendly and professional telephone manner

· Patience and tack

· The ability to stay calm under pressure

Job Type: Full-time, must be able to work weekdays as well as weekends

Job Types: Full-time, Permanent

Work remotely

• No

Job Type: Full-time

Benefits:

• Food allowance
• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Are you available to work evenings and weekends?

Experience:

• Reception: 2 years (required)

Work Location: In person