Hotel Receptionist - Part Time

The Hotel

The Viking Hotel is located 4km from Waterford city centre and just 7km from the M9 motorway. The hotel offers a perfect base for both business and leisure guests. We have 98 rooms in total that are tastefully designed with the comfort of home in mind. The Wooden Pestle Bar & Restaurant recently underwent a makeover and has a great atmosphere which is enjoyed by residents and locals alike. Our front of house areas are tastefully designed and provides the perfect backdrop for our team to welcome every guest who walks through the door!

The role

This is a part time position with three to four shifts available per week. including some weekend shifts. As the first person to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an enthusiastic environment where the focus is on collectively delivering the highest levels of customer care for our guests.

About The Role

What would you be doing as hotel receptionist?:

• Greeting guests in a warm, friendly manner.
• Checking in and out guests professionally.
• Answering switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
• Taking reservations with care, noting any special requests.
• Informing the guests about all hotel facilities and those locally available to enhance their stay.
• Ensuring that billing is completed correctly.
• Dealing with any guest feedback, queries and suggestions quickly and efficiently.

Is this role for you? Here are the key criteria we are looking out for:

For this role it is important that you have at least one year of experience as a hotel receptionist .

Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.

Working in a hotel reception involves a lot of multi tasking - you would have to be comfortable with that.

As the role involves processing detailed information, the ability to focus and record detail is very important.

Being fluent in English is essential for this role.

A warm and friendly, happy and caring disposition is very important.

Why join the Viking team?

We like to think we are a great crew to be part of - in fact, we know we are! We have been accredited as a Great Place to Work for three years in a row and as part of the wider PREM team we have been acknowledged as amongst the Best Workplaces in Ireland! We know we're not perfect, but we strive to create an environment where people feel valued, respected and inspired to give of their best - perhaps this is just the right team for you?

Just some of the benefits of working with us:

• Great Place to Work Accredited
• Awarded ‘Best Workplace in Ireland 2024’
• Awarded ‘ Best Workplace for Women in Ireland 2024’
• Awarded 'Best Workplace for Health & Wellbeing 2024'
• Awarded ‘Outstanding Employer’ by Failte Ireland
• Excellent working environment
• Staff meals
• Flexible working hours
• Excellent Hotel staff rates across Ireland, UK & Continental Europe
• 24/7 Wellbeing Support Programme
• Discounted Health Insurance
• Free Car Parking
• Training & Development opportunities
• Career progression opportunities

This is an exciting opportunity to join a hotel that is managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed