Level 1 - Technical Support Engineer

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Since 1890, the Iveagh Trust has been building sustainable communities and transforming lives as Ireland’s oldest provider of social housing. Today, we support over 2,000 households across Dublin from families and older people to men experiencing homelessness at the Iveagh Hostel.

The Trust has a vacancy for a Technical Support Engineer to provide first-line technical support across the organisation.

To be considered for this role, you must have the legal entitlement to work in Ireland.

Role Purpose:

The Technical Support Engineer will provide first‑line technical support to staff across the organisation. This role is ideal for someone early in their IT career who is eager to learn, deliver excellent customer service, and develop hands‑on technical skills. The post holder will assist with resolving day‑to‑day IT issues, supporting hardware and software, and helping maintain a secure and efficient IT environment.

Reporting to the IT Manager and based in the Iveagh Trust Head Office on Bull Alley Street, Dublin 8 with site visits as required.

32.75 hours per week. Hybrid working and flexi-time available.

Key Responsibilities:

Technical Support

· Act as the first point of contact for IT queries via phone, email, and in person.

· Diagnose and resolve basic hardware and software issues for end‑users.

· Log support requests and ensure timely follow‑up.

· Escalate more complex issues to the senior IT resource or to the outsourced provider when required.

Hardware & Software Setup

· Support the setup, configuration, and deployment of laptops, mobile phones, desktops, teams phone connections, and other devices.

· Install and update approved software and applications.

· Assist with developing & maintaining an accurate inventory of all IT equipment.

Systems & Network Support

· Provide basic troubleshooting for printers, Wi‑Fi connectivity, and network access.

· Assist with user account creation, password resets, and permission updates.

· Support video conferencing and meeting room technology.

IT Maintenance & Administration

· Help keep systems up‑to‑date by working with LSS to ensure patches are applied.

· Assist in maintaining cybersecurity practices by following policies and reporting suspicious activity.

· Support small IT projects and improvements under guidance.

Customer Service & Communication

· Provide friendly, clear, and helpful support to all staff.

· Communicate technical issues in a way that is easy for non‑technical users to understand.

· Contribute to preparation of IT guides & SOPS, IT Training, FAQs, and internal documentation.

General:

· Protect confidentiality and handle all information with discretion.

· Represent the Trust professionally in every interaction.

· Work collaboratively, supporting colleagues and contributing to a strong team culture.

· Embrace continuous learning and personal development.

· Be flexible, taking on additional duties as needed.

· Champion the Iveagh Trust’s unique heritage in all aspects of your work.

Additional Information

· Training and development will be provided

· Some out-of-hours support may occasionally be required during system updates or projects (with notice).

Knowledge & Experience Required:

· Relevant 3rd level qualification

· 1-3 years relevant experience

· Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) or willingness to work towards them.

· Strong interest in IT, technology, and problem‑solving.

· Good communication and customer service skills.

· Basic understanding of Windows operating systems, Microsoft 365, and mobile devices.

· Ability to work methodically, with attention to detail.

· Willingness to learn and take direction.

· Ability to work on-site as required.

Desirable but not essential:

· Full, valid Irish driving license and access to private transport.

· Previous experience in a helpdesk or IT support role (including internships or placements).

· Understanding of Active Directory, Azure AD, or similar systems. Familiarity with networks, Wi‑Fi, and printers.

Attributes:

· Good problem‑solving skills

· Excellent communication skills

· Customer focused

· Strong teamworking skills

· Good time management

· Initiative

· Adaptability

· Committment to the organisation's mission, ethos and values.

What we offer:

At the Iveagh Trust, we value our people and provide excellent terms and conditions, including:

· Competitive salary

· Annual Leave: 22 days, increasing after 3 years’ service to a maximum of 25 days.

· Pension: Best-in-class Defined Contribution Pension Scheme with employer contributions of up to 15%.

· Employee Assistance Programme: Full support for you and your family.

· Health Insurance: Access to a Group Health Insurance Scheme with discounted rates.

· Sick Pay: Generous and supportive sick pay scheme.

· Mileage Allowance: Paid for all car mileage on Trust business at a fixed rate.

· Working Hours: 32.75 hours per week.

· Death in Service Cover.

· Induction & Training: Comprehensive induction and ongoing professional development opportunities.

· Career Progression opportunities

Note: To be considered for this role, you must have the legal entitlement to work in Ireland.

Please send an up-to-date CV and Cover Letter outlining your suitability for this role, including:

1. Why you want to work for the Iveagh Trust

2. Your top three skills with relevant experience that you feel make you the best candidate for this role.

The closing date for applications is Friday 27th March 2026.

Please note that screening of applications may commence before the closing date. The Iveagh Trust is an Equal Opportunities Employer.

Job Types: Full-time, Permanent, Graduate

Pay: €32,000.00-€40,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Flexitime
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in DUBLIN 8, County Dublin (D08)