Library Associate - Hs

Schedule

20-Hour Position: Monday 12-6 PM, Tuesday 10 AM-6 PM, Wednesday 10 AM-6 PM; Every other Saturday 9 AM-3 PM (off Monday for Saturday)

Position Overview

Under the general supervision of the Callaway County Public Library Services Manager, this position has primary responsibility to guide patrons both in the selection of reading materials and information resources, carry through the functions related to borrowing, reserving and returning of library materials and plan and present programs.

The following Core Competencies are essential and apply to all DBRL employees:

• Customer Service - customer service is of primary importance in the library. Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
• Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders. Communication competency is integral to customer service.
• Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.
• Ethics and Values - the library plays a crucial role in society and the community. All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

The following competencies apply to this position based on designated responsibilities:

• Accountability - Successful performance is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.
• Technology - Demonstrate proven computer literacy with adequate keyboarding skills. Understand basic email functions including opening, creating and sending messages. Familiar with blogs, wikis and social media. Demonstrate search use of library automation system/online catalog and reference databases.

Essential Duties:

• Circulation responsibilities: check out library material to patrons, enter library card information into the library automation system, update patron files, check in and shelve library materials.
• Reference responsibilities: interview patrons to determine needs and locate appropriate materials; provide reference and information services using print materials, reference databases, and/or Internet access; deliver information to patrons using appropriate methods such as in person, telephone, email, etc.
• Provide a continuum of library service to the library user by consulting with other staff to pool knowledge for the benefit of the user and by assisting other staff in providing services and programs for patrons.
• Assist patrons in the use of the library’s catalog, public computers, copiers, Internet-based information and databases.
• Develop competence and skills in the usage of the automation system in accessing library collections and recognizing popular titles and authors in order to provide readers advisory services.
• Participate in in-service training opportunities and may participate in staff planning committees.
• May plan and present programs for all ages, including hosting programs
• May maintain special files at the request of the supervisor.
• May provide clerical assistance as needed within the branch, such as patron use statistics.
• Maintain public bulletin boards, keeping information appropriate, orderly, and timely.
• Identify damaged materials, shelf read, check lists against holdings in the computer in consultation with the manager.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Physical, Environmental, and Special Working Conditions:

• Position requires standing for extended periods of time, pushing bookcarts, bending, stooping, reaching, lifting, and working on a computer.
• Moderately quiet work environment. Work will be required on evenings and weekends.
• All library employees may be called upon to assist other departments in a declared emergency situation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements:

High School diploma or equivalent.

Preferred Job Requirements:

Previous library experience preferred. 48 hours minimum college credit, and one-year customer service experience preferred. Experience can be substituted for college credit.