Position Summary

The Long-Term Rent Assistance (LTRA) Eligibility Specialist positions primary responsibility is to determine and re-determine eligibility for LTRA participants for ACCESS LTRA voucher program. This position works with a multi-disciplinary team of individuals from different agencies who provide supportive services to households experiencing homelessness.

Position Duties & Responsibilities

• Determines and re-determines eligibility for program participants for the LTRA Program.
• Verifies adjusted gross incomes, household compositions and other relevant information to determine rental contributions.
• Generates communication documents for program participants and property providers for LTRA households.
• Acts as a point of contact for all property providers who have LTRA tenants.
• Communicates eligibility requirements with program participants.
• Works with program participants case management team to support effective communication.
• Develop and maintain working relationships with area service providers.
• Takes participants through the process of program entry and exits.
• Manages high volume of phone calls, emails, and paperwork requirements.
• Consults with department and agency staff as appropriate.
• Attends and actively participates in department and other meetings.
• Participates in professional development opportunities to maintain current knowledge base and best practices.
• Maintains compliance with LTRA regulations.
• Maintains confidentiality and security of participant information.
• Provides Rent Well tenant education classes.
• Assist Housing Partnerships team in building and maintaining relationships with housing providers in the Jackson County.
• Performs other duties as assigned.

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• At least 2 year of experience working with vulnerable populations and evaluating eligibility or a similarly complex environment.
• Must have good interpersonal, written communication, and oral communication skills.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
• Able to work both independently and collaboratively.
• Demonstrative excellent record-keeping and organizational skills with a minimum of six months’ experience.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Use a trauma-informed communication delivery model when interacting with all clients and fellow staff members

Preferred Qualifications

• Experience working with the Homeless Management Information System (HMIS) or comparable database system
• Bilingual
• Lived experience of homelessness