Longines Boutique Manager | Market St

The Role

As Boutique Manager you will be responsible to lead and oversee the daily operations of our flagship Boutique in Sydney. You will take full ownership of staff management, sales, inventory control, budget management, and ensuring exceptional customer service. As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.

• Conduct team training, orientation, and regular coaching to uphold high customer service standards.
• Review operational reports to ensure compliance with company policies and procedures
• Oversee store set-up, processes, and sales team task completion.
• Oversee daily security stock counts and inventory management
• Troubleshoot store issues to maintain service, efficiency, and productivity
• Ensure store security and adherence to safety policies and procedures
• Manage workforce scheduling and rosters
• Support staff with escalated client issues
• Motivate staff, set objectives for performance reviews, and identify training needs
• Perform staff performance appraisals and provide ongoing feedback
• Maintain Longines e-learning qualifications
• Lead by example and provide staff continuous coaching to improve selling skills
• Collaborate with Marketing & Communications on event planning.

Skills & Experience

• Tertiary qualifications in Business Administration preferred
• Minimum 5 years retail experience in high-range/premium sector preferred
• Highly developed and proven customer service skills
• Proven retail management experience
• Computer literacy skills: Word, Excel;
• Excellent organisational skills
• Excellent oral and written communication skills
• Numerical and financial skills
• Strong analytical and problem solving skills
• Effective time management skills
• Brand passion and enthusiasm

Benefits

• Collaborative and supportive culture
• Generous employee discount across all Swatch Group brands
• Employee referral program with the opportunity to earn a cash reward
• Access to our Employee Assistance Program
• Comprehensive income protection insurance
• Novated leasing opportunities for electric vehicles
• Extensive professional Learning and Development program
• Opportunity to earn bonus and incentives on top of your base salary
• Opportunity to work a 4 day roster
• Complementary loan watch

How to Apply

Click APPLY to submit your application