Find Your Next Job
Manager, Application Support
Posted on Dec. 25, 2024
- Calgary, Canada
- 0 - 0 USD (yearly)
- Full Time

Tailor Your Resume for this Job
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our Technology – Support Services team as an Manager, Application Support. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As an Application Support Manager, you will lead a team of support specialists who support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
- Assist in developing and maintaining the Application Support team strategy, ensuring execution of the support roadmap
- Monitor and evaluate the effectiveness of the strategy and make recommendations for improvements
- Meet regularly with Program and Product Managers to ensure support is being delivered effectively, collaborate on new products and automation
- Identify and escalate repeat support trends, and make recommendations for improvements
- Adopt a methodology for effective knowledge management for support services
- Lead and develop a team of application support specialists with a focus on mentorship and performance
- Ensure team members have adequate technical skillsets to provide well-educated support, recommending opportunities for development, continued training and improvement
- Ensure support teams have adequate capacity to meet service level agreements (SLA)
- Maintain flexibility to travel, as necessary
Skills and Experience
- Three (3) to five (5) years of experience overseeing and developing high performing support teams
- Proven ability to synthesize and analyze information to understand the larger impact to the business and end users and to provide recommendations to improve overall support best practices
- Previous experience with ServiceNow or similar ITSM system
- Ability to communicate and collaborate with a variety of stakeholders and end users
- Prior experience in strategic planning and execution
- Prior experience supporting a CRM product
- Business process knowledge in Tax products
- Strong understanding of databases / SQL knowledge to support internal business applications
- Experience with DoxCycle, TaxCycle, Profile, TaxPrep, and/or US Tax
- Certification in Knowledge-Centred Service (KCS) methodology an asset
- Experience in professional services considered an asset
- Written and spoken French language proficiency is an asset, but not required
MyRewards@MNP
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!
Diversity@MNP
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!
#LI-Hybrid
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
BESTSELLER
People Manager Retail
Do you thrive in a dynamic retail environment and have a passion for empowering people? At BESTSELL…
Full Time | Espoo, Finland
Apply 16 hours, 51 minutes ago
LIBERTY INDUSTRIAL
Planner/Scheduler Fifo 2:1 Roster
Introduction: Join Liberty Industrial: Setting the Standard in Demolition and Remediation At Liber…
Full Time | Brisbane, Australia
Apply 16 hours, 55 minutes ago
Ann's
Home Manager - Sip
Post: Home Manager - Separated Children Seeking International ProtectionLocation: LouthSalary: &eur…
Full Time | Louth, Ireland
Apply 1 day, 16 hours ago
Zadig & Voltaire
Store Manager || Fenwicks
Purpose of the role:The role of the Store Manager is a crucial part of the store and retail functio…
Full Time | Newcastle west, Ireland
Apply 1 day, 16 hours ago
Danske Bank
Senior Trustee Manager
We are seeking a Trustee Manager with experience in alternative investments to join us in Depositar…
Full Time | Helsinki, Finland
Apply 1 day, 16 hours ago
Thinkproject
Campaign Manager, Central Region (F/M/D)
Neumarkt (AT) Vienna (AT) Marketing / Communication / Editing Fulltime Published: 2025-09-12 Introd…
Full Time | Neumarkt in steiermark, Austria
Apply 1 day, 16 hours ago
Amazon Web Services
Country Manager, Finland & Baltics, Europe North
DESCRIPTION The Country Manager for Finland & Baltics is the overall leader of the Amazon Web S…
Full Time | Helsinki, Finland
Apply 2 days, 16 hours ago
St. Joseph's Care Group
Social Worker (Msw)
Employment Status: Temporary Full-time Department: Mental Health Outpatient Program Union: OPSEU …
Full Time | Thunder bay, Canada
Apply 2 days, 16 hours ago