Medical Receptionist

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Job Overview
We are seeking a professional and organized Medical Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative duties efficiently. This role requires a strong understanding of medical l office procedures, proficiency with electronic medical records, and excellent communication skills to ensure smooth daily operations within a busy medical or dental practice.

Responsibilities

• Greet patients warmly and assist them with check-in and check-out procedures
• Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages
• Verify patient information and update electronic medical records accurately using Epic and Dentrix systems
• Collect insurance information, process payments, and handle billing inquiries
• Maintain organized front desk operations, including filing, data entry, and appointment scheduling
• Assist with administrative tasks such as faxing, scanning, and correspondence
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times
• Coordinate with medical or dental staff to facilitate patient flow and support clinic operations

Qualifications

• Prior experience in a Medical Office setting preferred
• Proficiency with Electronic Medical Records (EMR) systems such as Telus EMR preferred or other EMR systems
• Strong knowledge of medical terminology and office procedures
• Experience working with multi-line phone systems in a fast-paced environment
• Excellent organizational skills with attention to detail
• Ability to handle sensitive information discreetly and professionally
• Previous office experience in healthcare settings is highly desirable
• Strong communication skills, both verbal and written
• Ability to work efficiently under pressure while maintaining a friendly demeanor

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Work Location: In person